Job details

Technical Program Manager I

Sunnyvale, California, United States

23andMe is seeking an exceptional Technical Program Manager to join our Consumer Program Management Team. You will work primarily with the Growth, Engagement, and Monetization (“GEM”) cross-functional team to facilitate technical scoping and implementation of projects that deliver on our roadmap and OKRs. You will collaborate with Program Managers, Product Managers, Engineers, and Finance partners, to ensure the engineering teams supporting GEM initiatives are clear on priorities, deliverables, dependencies, handoffs, and dates, and actively manage the technical execution of GEM initiatives so we can deliver great products and customer experiences that contribute to the success of our business.

Who We Are

Since 2006, 23andMe’s mission has been to help people access, understand, and benefit from the human genome. We are a group of passionate individuals pushing the boundaries of what’s possible to help turn genetic insight into better health and personal understanding.

Who You Are

You live for making things happen, love to mobilize teams, and enjoy working in highly cross-functional environments. You have humility, a bias for action, a great ability to partner, and a sense of ownership in your projects. You develop your own point of view but readily pivot when a better solution emerges. You are excited by optimizing and innovating processes, addressing challenges, and finding your way through obstacles to meet deadlines with collaboration and support. You understand change is constant and thrive in a fast-paced environment, taking sometimes ambiguous direction and turning it into actionable plans. You are a clear and articulate communicator and a great listener and observer.

Like us, you are mission-driven and passionate about improving health. You are empathetic, you want to contribute to something meaningful that truly impacts people’s lives, and you are not afraid to try to break down barriers to make it happen.

What You’ll Do

Technical Project Management

Connect pieces of the puzzle. Be known as a “go-to” subject matter expert on the intersection of technology, application solutions, and process flows
Partner with business, engineering, and enterprise system stakeholders to gather and translate business requirements into technical deliverables across domains like order-to-cash, procure-to-pay, record-to-report, master data management, system infrastructure and integrations
Establish, maintain, and optimize sprint planning and request intake process
Facilitate Jira ticket triage and maintain an accurate pulse on blockers, manage scope creep
Identify skill sets or expertise needed to meet project requirements across GEM engineering and broader organization, assess level of effort, and facilitate resource planning as needed
Coordinate user acceptance testing (UAT) and support security and SOX compliance audits

Program Management

Partner with the GEM Workstream Director of Product Management and Sr. Consumer Program Manager to align on prioritization, goals, and timelines for projects
Drive program management of technically complex projects across three engineering teams
Escalate issues or blockers to the GEM Director of Product Management and Sr. Consumer Program Manager for visibility and support decision-making and resolution
Facilitate meetings and decision-making, drive alignment across business and engineering teams, follow up on action items, and keep stakeholders accountable

Process Improvement

Partner very closely with GEM engineering teams to understand, optimize, and evolve processes to receive, triage, and scope engineering work requested by GEM and/or other relevant teams
Ensure actions and processes are standardized, well-documented, and comply with all applicable SOPs and regulations

What You’ll Bring

Bachelor's degree with a minimum of 5 years of related experience in program or project management
Prior experience in hands-on software development or software testing required
Prior experience as a business analyst or project manager in Operations, Marketing, or Finance a strong plus
Working knowledge of enterprise system technologies/components (i.e. APIs, data formats, security, version control, deployment infrastructure) and curiosity to learn more
Proficiency in program/project management tools (e.g. Smartsheet, Jira, Confluence); Fully comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack)
Familiarity with e-commerce and SKU management software (e.g., Magento, Paypal Braintree, Netsuite)
Excellent project management and organizational skills
Exceptional communication skills, including written, verbal, and visual media
Ability to work independently and with a strong sense of ownership
Ability to work 3 days onsite (Tuesday-Thursday) in our Sunnyvale, CA office

About Us

23andMe, headquartered in Sunnyvale, CA, is a leading consumer genetics and research company. Founded in 2006, the company’s mission is to help people access, understand, and benefit from the human genome. 23andMe has pioneered direct access to genetic information as the only company with multiple FDA authorizations for genetic health risk reports. The company has created the world’s largest crowdsourced platform for genetic research, with 80 percent of its customers electing to participate. The platform also powers the 23andMe Therapeutics group, currently pursuing drug discovery programs rooted in human genetics across a spectrum of diseases. More information is available at www.23andMe.com.

At 23andMe, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at accommodations-ext@23andme.com. 23andMe will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: 23andMe does not accept agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you.

Pay Transparency

23andMe takes a market-based approach to pay, and amounts will vary depending on your geographic location. The salary range reflected here is for a candidate based in the San Francisco Bay Area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

San Francisco Bay Area Base Pay Range