Engagement Manager

As an Engagement Manager at 66degrees, your main responsibilities include developing and managing relationships with key client stakeholders, overseeing complex projects related to AI, data, and cloud applications, and tracking client satisfaction. You will work collaboratively with both internal engineering teams and client executives to drive successful outcomes and identify new opportunities for 66degrees within these strategic accounts.

To qualify for the Engagement Manager position at 66degrees, candidates should possess a bachelor’s degree in areas such as business administration or computer science, with 5+ years of experience in account or project management. Although PMP certification is preferred, it is not required. Strong client management abilities, excellent communication skills, and a deep understanding of cloud computing technologies are vital for success in this role.

The Engagement Manager at 66degrees plays a critical role in client success by building trusting relationships and managing complex technology engagements effectively. By understanding their technology challenges and strategizing appropriate solutions, the Engagement Manager helps unlock new opportunities and ensures that the client receives the highest quality of service throughout their journey with 66degrees.

To excel as an Engagement Manager at 66degrees, you need to have exceptional communication and presentation skills, a knack for client management, and a comprehensive understanding of technology solutions. You should also possess strong analytical and problem-solving abilities, along with proficiency in tools like Excel and PowerPoint. These skills are crucial to navigating enterprise dynamics and ensuring successful project outcomes.

At 66degrees, the work culture for Engagement Managers is all about collaboration, innovation, and continuous learning. We believe in creating a supportive environment where employees can thrive, facing challenges together while working towards impactful solutions. The emphasis on professional growth means that you'll have ample opportunities to advance your skills and make a lasting contribution to significant client transformations.

In answering this question, focus on specific examples where you effectively managed relationships with clients, detailing the steps you took to establish trust and navigate complex enterprise dynamics. Highlight any tools or strategies you used and the outcomes achieved.

Discuss your project management methodologies, such as Agile or Scrum, and share examples of how you handled tight deadlines or unexpected challenges. Emphasize your organizational skills and ability to prioritize tasks effectively to ensure project success.

Showcase your technical knowledge by discussing specific AI and cloud technologies you’ve worked with, such as VMs or AI models. Share experiences where you applied these technologies to solve business problems or improve client outcomes.

Explain the different key performance indicators (KPIs) you track to assess client satisfaction, such as Net Promoter Score (NPS) or project milestones. Provide an example where you used this data to enhance client relationships and project deliverables.

Share a detailed account of a challenging client scenario, the steps you took to address the issue, and the outcome. Stress your communication skills and problem-solving approach that led to a successful resolution.

Discuss how you analyze client needs and project outcomes to spot new opportunities for further collaboration. Highlight techniques like regular check-ins or stakeholder meetings that help you stay informed about client goals.

Outline the resources you use for learning and staying current, such as industry publications, online courses, webinars, and networking with peers. Share specific examples of how this knowledge has benefited your work in previous positions.

Illustrate your collaboration skills by describing how you communicate with technical teams to ensure client needs are met. Mention your methods for translating client requirements into actionable tasks for engineers and other technical staff.

Share a methodical approach to resolving conflicts, emphasizing listening skills, empathy, and the willingness to find common ground. Illustrate with an example demonstrating your diplomatic communication style.

Reflect on your passion for client service, technology innovation, and problem-solving. Discuss how making a meaningful impact on clients' success drives you to perform at your best and helps you build solid professional relationships.