Service Manager

As a Service Manager at A1 Garage Door in Phoenix, you will oversee daily tasks that include scheduling and coaching a team of service technicians, maintaining warehouse organization, and managing inventory. You will also be responsible for overseeing performance management, conducting hiring events, and ensuring a clean and safe work environment, making this role both dynamic and impactful.

To excel as a Service Manager at A1 Garage Door, you should have a minimum of 3 years of managerial experience, excellent customer service skills, and strong organizational abilities. Familiarity with laws and regulations related to the industry, time management, and proficiency in Microsoft Office and CRM systems are also key qualifications for success in this role.

A1 Garage Door provides a comprehensive benefits package for the Service Manager role, including medical, dental, and vision insurance, a 401K plan, paid time off, and weekly pay. Additionally, there are ample internal promotion opportunities to help grow your career within the company and, of course, some delightful company swag!

At A1 Garage Door, we are dedicated to employee development, particularly for Service Managers. You’ll guide apprentices through their journey into skilled technicians and help technicians advance to senior roles. We firmly believe that continuous growth and career progression are essential for our team members.

Culture at A1 Garage Door is centered around inclusivity and collaboration. We encourage open communication, mutual support, and a strong sense of team ownership. As a Service Manager, you’ll be leading by example, fostering a performance-driven environment where everyone contributes to our shared goals and celebrates each other's successes.

When answering this question, showcase your ability to balance immediate issues with longer-term projects. Discuss prioritizing based on deadlines, importance, and team impact, and provide an example from your experience where your prioritization led to positive outcomes.

Share a specific instance in which you identified a conflict, your approach in addressing it, and the resolution process. Focus on your listening and communication skills, and how your actions fostered collaboration and unity among team members.

Discuss your strategies for maintaining accountability, such as regular check-ins and clear communication. Share examples of project management techniques you use, like setting milestones, to keep your team on track while motivating them to give their best effort.

Provide details about your hands-on experience with inventory management, mentioning systems you've used or your approach to maintaining organizational efficiency. Highlight a success story related to cutting costs or improving operations through effective inventory management.

Discuss your mentorship style, emphasizing the importance of empathy and constructive feedback. Provide an example demonstrating your coaching effectiveness, along with how you monitored progress post-coaching for sustained improvement.

Talk about your strategy for recruitment, focusing on identifying not just technical skills but cultural fit as well. Describe how you would utilize assessments or situational interviews to find candidates who align with A1 Garage Door’s values.

Mention your proficiency with essential software relevant to the role, like Microsoft Office and any CRM systems. If you're familiar with ServiceTitan, highlight that as well, and discuss how you quickly learn new systems and technologies as part of your workflow.

Safety is paramount; explain your commitment to creating a safe work environment through training, regular assessments, and open dialogue. Share an example of how you implemented a safety initiative that resulted in improved practices among your team.

Share a specific example where your intervention directly led to improved productivity. Focus on analyzing issues, implementing solutions, and how you involved your team in the process to ensure buy-in and engagement.

Showcase your problem-solving skills by detailing your approach to customer complaints, emphasizing active listening, empathy, and follow-through. Provide an example of a situation where your actions turned a negative experience into a positive outcome, reinforcing A1 Garage Door’s commitment to customer satisfaction.