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Service Technician, Orlando

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. 

I started the company in 2007, and we have since grown to be the largest family owned residential garage doors service in North America, operating in 40 markets across 20 states. 

As an Apprentice Service Technician, you will learn from the best in the industry. Our team will train you on everything you need to know to thrive in your very own market.  No previous experience with garage doors required, we got you! 

You Should Apply If:  

  • 🎓You love to learn 

  • 🗣️You are a master of communication. You ask great questions and can explain hard things in a simple way 

  • 💡You like to help people and solve problems for them 

  • 🔧You are mechanically inclined  

  • ‍⚙️Your peers describe you as methodical, reliable and trustworthy 

  • ‍‍⚡You move fast, you’re always busy and no task is too small or too big 

  • ‍📈 You are self-motivated and you are looking for a 6 figure income within the first year in your new career 

  • ‍💰You have worked in an environment where your performance is rewarded financially. Maybe you bartended before. Or sold stuff. Or you want to learn how to crush where your income has no cap 

 

You Shouldn’t Apply If: 

  • You prefer working where there are no customers to talk to 

  • You think that manual labor is for other people 

  • You are not weather resistant (hot/cold depending on season)  

  • You don’t like driving. Your company vehicle is your office, and you will spend quite a bit of time driving to customer’s homes  

  • You are not likely to follow what you were taught in class and apply it with gusto 

The Job:  

  • Travel to various service calls to meet customers in their residence and advise on repair, maintenance or purchase of a new door.  

  • Assemble mechanical components or machine parts. 

  • Adjust equipment to ensure optimal performance. 

  • Order replacement parts. 

  • Repair or replace worn or broken door parts using hand tools. 

  • Disassemble equipment for maintenance or repair. 

  • Remove parts or components from equipment. 

  • Install hardware or other interior fixtures. 

  • Run wiring to connect equipment. 

  • Lubricate equipment to allow proper functioning. 

  • Test mechanical equipment to ensure its functioning properly. 

  • Document operational activities 

  • Collect payments for goods or services 

 

Basic Requirements:  

  • Be nice! I know, we shouldn’t have to say that, but we mean it.  

  • Able to bend, climb, kneel and stand for long periods 

  • Physically able to lift 75lbs 

  • Valid driver’s license for at least 3 years with a clean driving record  

  • Ability to pass a pre-employment drug test (not including THC) and criminal background check  

  • Knowledge of basic software such as navigation apps, Google etc as well as tablet and computer use. 

  • Basic knowledge of hand tools  

  • GED or HS diploma not required, however reading skills as well as basic math skills (measurements, payments) are required.  

  • Professional appearance 

  • Employment requires current eligibility to legally work in the United States 

 

The Journey of an Apprentice Technician:  

  • Learn the ins and out of the job with our best technicians during apprenticeship. 

  • After a successful apprenticeship, you will receive $1,000 bonus and finish a 4 week training at the A1 Training Academy in Phoenix, AZ.  

  • A1 covers flights and accommodations for the duration of your training in Phoenix. (Also, all apprenticeship/training weeks are paid at $1,000/week) 

  • Once you complete training, you will receive an additional $1,000 bonus, and graduate to a junior technician. You will perform your duties as a technician in and around your market. Boom! 

 

Pay, benefits, other cool stuff: 

  • Get your very own A1 wrapped van or truck with a gas card. Tools provided. 

  • Steady job flow with assigned dispatcher to keep you busy 

  • Medical, dental, vision, 401K, NOT a 1099 job 

  • Paid Time Off 

  • Commission model: you design your own paycheck, no cap. Weekly pay. 

 

Interview Process:   

Our interview process is not long, but it’s thorough. We want to make sure that each person who joins the team is the right fit for A1. And that we are the right fit for you!  

  • After we review your application, you will be contacted for an interview with a recruiter if we want to know more. Plan on up to 45 minutes.  

  • Next step is an onsite interview with the Hiring Manager. Plan on approximately 60 minutes.  

  • Last step is when the fun begins: you will be invited to ride along with one of our technicians so you can see what life at A1 is really like. Plan on a full day.  

Compensation Philosophy:   

The technician role is 100% commission. There is a clear path to a six figure income in the first year. There is NO CAP on commissions.

Prior to becoming a junior technician:

  • All apprenticeship/training weeks are paid at $1,000/week

  • After a successful apprenticeship, you will receive $1,000 bonus and finish a 4 week training at the A1 Training Academy in Phoenix, AZ.  

  • A1 covers flights and accommodations for the duration of your training in Phoenix.

  • Once you complete training, you will receive an additional $1,000 bonus, and graduate to a junior technician. You will then perform your duties as a technician in and around your market. Boom! 

Benefits and other cool stuff:

¡ Medical, dental, vision, 401K

¡ Paid Time Off

¡ Weekly Pay

¡ Internal Promotion opportunities

¡ Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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CEO of A1 Garage Door Service
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Average salary estimate

$80000 / YEARLY (est.)
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$60000K
$100000K

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What You Should Know About Service Technician, Orlando, A1 Garage Door Service

Hey there! I'm Tommy, the proud CEO of A1 Garage Door, and I’m thrilled you're considering joining our family as a Service Technician in Orlando! We began our journey in 2007 and have blossomed into North America's largest family-owned garage door service, operating in numerous markets. As a Service Technician, you'll have the incredible opportunity to learn from the industry’s finest. No prior garage door experience? No worries! We’ve designed a comprehensive training program to set you up for success. If you love learning, have great communication skills, and enjoy solving problems, this role is practically made for you! You’ll be the friendly face that travels to customers' homes, helping them with repairs or installations while utilizing your mechanical skills. We expect you to be reliable, self-driven, and ready to embrace a fast-paced environment. With hard work, you can set yourself up for a six-figure income within your first year! At A1 Garage Door, it’s not just about work; it’s about community, growth, and making a difference in people's lives. Your journey will include a paid apprenticeship, comprehensive training in Phoenix, and generous bonuses as you advance. Plus, we offer great benefits, steady income, and the chance to design your paycheck through our commission model. Excited to build a rewarding career with us? Let’s go for it together!

Frequently Asked Questions (FAQs) for Service Technician, Orlando Role at A1 Garage Door Service
What are the responsibilities of a Service Technician at A1 Garage Door in Orlando?

As a Service Technician at A1 Garage Door in Orlando, you'll be responsible for addressing service calls at customers' homes, performing repairs, and maintaining garage doors. Your duties will include assembling mechanical components, ordering replacement parts, and using hand tools to repair or replace worn parts. You'll also document operational activities and collect payments, ensuring that our customers receive exceptional service.

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What training programs are available for Service Technicians at A1 Garage Door in Orlando?

At A1 Garage Door in Orlando, we provide an extensive training program for our Service Technicians. After starting as an apprentice, you'll work side-by-side with our best technicians. Successful completion leads to a paid four-week training at the A1 Training Academy in Phoenix, Arizona, where you're fully supported with covered flights and accommodations. You'll also earn bonuses that recognize your progress and commitment.

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What qualifications are needed to become a Service Technician at A1 Garage Door in Orlando?

To become a Service Technician at A1 Garage Door in Orlando, you don't need prior experience in garage doors. However, you should be physically capable of lifting 75 lbs and have a valid driver's license with a clean record. Basic communication skills, reliability, and a passion for helping others are essential. Familiarity with hand tools and basic software use will also aid in your success.

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What benefits can Service Technicians expect at A1 Garage Door in Orlando?

Service Technicians at A1 Garage Door in Orlando enjoy a range of benefits, including medical, dental, and vision coverage as well as a 401(k) plan. You’ll have a company vehicle, gas card, and all necessary tools provided. Additionally, we believe in rewarding performance through commission models so you can dictate your own paycheck with no caps on earnings, plus paid time off and opportunities for promotions.

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How does the commission structure work for Service Technicians at A1 Garage Door in Orlando?

The commission structure at A1 Garage Door in Orlando is designed to reward your performance. As a Service Technician, you have the potential to earn a six-figure income in your first year with unlimited commission opportunities. Your paycheck is based on the service you provide and the sales you generate, meaning the harder you work, the more you earn!

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Common Interview Questions for Service Technician, Orlando
What interests you about the Service Technician position at A1 Garage Door?

In answering this question, highlight your enthusiasm for learning, the opportunity to help customers, and the potential for growth in the Service Technician role at A1 Garage Door. Mention that you appreciate the hands-on training and rewarding work environment as key motivators.

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How would you handle a difficult customer as a Service Technician?

Demonstrate your communication skills and problem-solving ability. Explain how you would remain calm, listen actively to the customer’s concerns, and strive to find a solution that satisfies their needs, all while representing the values of A1 Garage Door.

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Can you describe your experience with mechanical repairs?

If you have previous mechanical experience, share specific examples of relevant tasks. If not, emphasize your interest and willingness to learn about mechanical systems, showcasing your motivation to gain those skills through A1 Garage Door's training programs.

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What steps would you take to ensure safety while working at customer homes?

Discuss your commitment to safety, such as wearing appropriate gear, following safety protocols, and being aware of your surroundings. Mention that safety is a priority at A1 Garage Door, and you would always adhere to established safety practices to ensure both your safety and that of the customers.

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How do you prioritize tasks when faced with multiple service calls?

In your response, emphasize your organizational skills and ability to assess urgency. Explain how you would prioritize tasks based on customer needs and service scheduling, ensuring quality service in a timely manner.

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What do you see as the most important quality for a Service Technician?

Mention qualities such as reliability, strong communication skills, and a customer-centric approach. Explain how these traits align with A1 Garage Door’s commitment to exceptional service and customer satisfaction.

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How would you approach learning new technical skills as a Service Technician?

Illustrate your eagerness to grow by discussing your proactive approach to learning. You could mention how you would rely on hands-on training, seek guidance from experienced technicians, and engage with available resources at A1 Garage Door to enhance your skillset.

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Why do you want to work at A1 Garage Door specifically?

Share your admiration for A1 Garage Door's reputation, customer service values, and commitment to employee growth. Mention how you align with their culture and see this position as a chance to build a fulfilling career.

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How would you use technology in your role as a Service Technician?

Talk about your familiarity with navigation apps and other software tools to manage your tasks efficiently. Emphasize your adaptability and willingness to learn new technologies to enhance service delivery at A1 Garage Door.

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What are your salary expectations for this Service Technician role?

When discussing salary expectations, emphasize that you’re open to a commission-based model, as outlined in the role's description. Express your understanding that with performance, the earning potential is significant, and you're focused on contributing to the company's success.

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December 11, 2024

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