Customer Care Representative - Drives

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Customer Care Representative for Motion, Drive Products in Wauwatosa, WI responsible to provide superior service to customers including order management, communication, problem resolution, and follow through. Customer Experience Representative responsibility includes collaboration with other functions to provide responses to customers’ requirements while also anticipating future needs.

This position reports to

Customer Care Team Lead - Drives

Your responsibilities

• Provide positive customer experience by delivering world class customer care and order management
• Able to demonstrate professionalism, patience, and a positive attitude while engaging customers orally and in writing
• Manage customer transactions with a high degree of accuracy including but not limited to purchase orders, sales orders, project orders, debit/credit memos, payment disputes, and delivery schedules using SAP, SalesForce, and other tools as required
• Demonstrate ownership and accountability in managing key accounts, and regional sales activities. Become familiar with customer needs in area of responsibility partnering with other functions leaders to delivery best in class customer experiences
• Communicate professionally using various mediums with internal/external customers. Respond to inquiries and demonstrate a sense of urgency when critical issues arise. Demonstrate ability to influence action within Customer Experience and across functions as needed to serve the customer
• Develop creative and proactive solutions to day-to-day and event-based problems. Lead lean process improvement efforts by participating in continuous improvement projects. Engage in solutions to process challenges
• Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc.
• Create and analyze reports as needed to support customers, processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements
• Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions
• Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines and ABB internal policies. A basic understanding of these policies is also required
• Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards

Your background

• High School Diploma or GED with 4 years of relevant work experience OR an Associates’ degree with 2 years’ of relevant work experience
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to apply concepts of basic math
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of written, and oral instructions
• Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives and softstarters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.