Customer Experience Rep II - job 1 of 2

As a Customer Experience Rep II at Allergan Aesthetics, your key responsibilities will include managing physician orders via various communication channels, supporting the field sales team, handling customer inquiries, setting up new accounts, and facilitating pricing validations. You'll also guide customers through our online ordering system and provide essential troubleshooting support.

For the Customer Experience Rep II role at Allergan Aesthetics, you should have 2-4 years of customer service experience, a strong proficiency in MS Office Suite, and a keen attention to detail. A high school diploma is required, while a bachelor's degree is preferred. The ability to multitask and manage projects independently is also crucial.

The Customer Experience Rep II plays a vital role in building strong relationships with customers, which directly contributes to the success of Allergan Aesthetics. By ensuring high-quality support and fostering positive interactions, you help to establish a loyal customer base that is essential for driving sales and promoting brand loyalty.

At Allergan Aesthetics, the work environment for a Customer Experience Rep II is collaborative, supportive, and energetic. You’ll be part of a tight-knit team that values communication and encourages personal growth, ensuring that you feel empowered and engaged in your daily contributions.

As a Customer Experience Rep II at Allergan Aesthetics, you’re positioned for career advancement through our commitment to employee growth and development. With opportunities for cross-training, mentoring relationships, and a focus on excellence, you can expand your skill set and potentially move into higher-level roles within the customer operations or sales teams.

When managing multiple projects, organization is key! I prioritize tasks based on deadlines and importance, ensuring I communicate effectively with my team. I use tools like calendars and task lists to stay on track and keep stakeholders informed, demonstrating my proactive approach to project management.

Certainly! I once dealt with a frustrated customer who had an issue with their order. I listened actively to their concerns, empathized with their situation, and promptly provided a solution. By maintaining a calm demeanor and focusing on resolving the issue quickly, I turned their experience around and gained their trust.

Exceptional customer service means going above and beyond for the customer. It involves understanding their needs, providing timely and accurate information, and creating a positive experience that leaves a lasting impression, which not only resolves their immediate concerns but also builds a long-term relationship.

To stay organized while handling customer inquiries, I leverage various tools such as CRM software and spreadsheets. I categorize requests based on their urgency and complexity, ensuring I follow up on all inquiries in a timely manner, which helps maintain efficiency in my workflow.

Building strong relationships with clients requires proactive communication and attentiveness. I make it a habit to follow up with clients regularly, ask for feedback, and show appreciation for their business. By personalizing interactions and being genuinely interested in their needs, I foster trust and loyalty.

I'm proficient in the MS Office Suite, CRM systems, and various communication platforms. My familiarity with these tools allows me to document interactions effectively, track orders, and analyze customer data, helping me provide targeted support and streamline communications.

I approach problem-solving by first understanding the issue at hand and gathering all necessary information. I evaluate different solutions, consulting team members as needed, and work to implement the best resolution swiftly. Keeping the customer informed throughout the process is essential to maintaining trust.

What motivates me most in customer service is the opportunity to make a positive impact on someone’s experience. Knowing that my efforts can help solve their issues and create a memorable interaction drives me to strive for excellence each day.

If faced with a customer question I can’t answer, I would be honest and let them know I need to gather more information. I’d assure them that I will follow up shortly with accurate information. This approach builds trust and shows that I value their inquiry.

I am excited about the opportunity to work at Allergan Aesthetics because of its commitment to innovation and excellence in customer service. I admire the company's focus on building relationships and its dedication to improving clients' experiences in aesthetics, which resonates with my own professional values.