Manager of Incident Response

To apply for the Manager of Incident Response position at ABBYY, you should have a Bachelor’s degree in Information Security, Computer Science, or a related field, with a preference for a Master’s degree. Additionally, candidates should possess at least 7 years of experience in information security, particularly in incident response or threat management, with a minimum of 3 years in a leadership role. Strong knowledge of incident response frameworks and relevant security tools is also essential.

ABBYY is committed to work-life balance and offers flexible work options, including remote work from Budapest for the Manager of Incident Response role. This allows you to craft your own definition of balance. Furthermore, we provide flexible hours across most teams, ensuring you can arrange your schedule to meet your personal and professional needs.

As the Manager of Incident Response at ABBYY, you'll be responsible for developing and implementing a comprehensive incident response strategy. Key tasks include managing and mentoring the incident response team, overseeing incident management processes, and ensuring effective communication during security incidents. You'll also need to stay updated on emerging threats, collaborate with various teams, and lead post-incident reviews to enhance our security posture.

At ABBYY, we foster a culture of continuous improvement and professional development, particularly for roles like the Manager of Incident Response. You will have access to training programs, mentorship opportunities, and the chance to engage in intensive tabletop exercises to enhance your skills. This commitment to growth ensures you can develop your expertise alongside our innovative team.

ABBYY's reputation as a leader in cybersecurity and incident response is built on over 30 years of experience in the technology sector and a deep understanding of intelligent automation. We employ cutting-edge technologies, including Machine Learning and Natural Language Processing, and our extensive client portfolio features industry giants like DHL and Johnson & Johnson. This combination of experience, innovation, and a dedication to solving complex challenges sets ABBYY apart.

At ABBYY, we take pride in our diverse and inclusive team culture, where over 800 colleagues from more than 30 nationalities collaborate effectively. Our team values respect, transparency, and simplicity, ensuring a positive environment where everyone's voice is heard. As the Manager of Incident Response, you will be part of a supportive community focused on creating an engaging and productive workspace.

Yes, ABBYY prefers candidates for the Manager of Incident Response role to hold relevant certifications such as CISSP, CISM, CEH, or GCIH. These certifications demonstrate a strong commitment to cybersecurity practices and ensure that you have the necessary knowledge to succeed in this critical position.

When developing an incident response strategy at ABBYY, I would start by analyzing the existing security policies and frameworks. I would include key stakeholders to ensure that the strategy aligns with organizational goals and addresses identified vulnerabilities. Incorporating industry best practices like NIST and SANS frameworks will also be essential to create a comprehensive approach. Continuous training and scenario exercises would ensure the team's preparedness in handling incidents.

In handling a high-pressure security incident, my approach would be to first stabilize the situation by ensuring all immediate risks are contained. Communication is crucial; I would inform relevant stakeholders while coordinating with my incident response team to execute the response plan. After containment, I would analyze the incident’s root cause and develop actionable recommendations to prevent future occurrences, conducting a thorough post-incident review with the team.

Some critical skills for a Manager of Incident Response include strong analytical capabilities to assess threats, exceptional leadership skills to inspire and guide teams, and excellent communication skills to liaise effectively with both technical and non-technical stakeholders. Additionally, knowledge of incident management tools and frameworks, along with the ability to stay calm under pressure, are vital to ensure a swift and effective incident response.

Staying updated on emerging cybersecurity threats involves regularly reviewing threat intelligence reports, engaging with cybersecurity communities, attending industry conferences, and subscribing to relevant publications and blogs. I also encourage my team to share insights and participate in training sessions to ensure we remain proactive in our defenses against evolving threats.

Post-incident reviews are essential for understanding the effectiveness of our incident response and identifying areas for improvement. During these reviews, we analyze the incident's handling, assess the response team's performance, and document lessons learned to enhance our processes. This reflection helps us to refine our strategies and improve our overall security posture, making us more resilient against future incidents.

For incident detection and analysis, I would implement methodologies such as the Diamond Model of Intrusion Analysis and MITRE ATT&CK framework. These methodologies provide structured approaches for understanding attack vectors and behaviors. I would also leverage automated security tools, continuous monitoring, and threat intelligence to enhance detection capabilities, ensuring rapid identification and appropriate response to incidents.

To cultivate a culture of security awareness within my team, I would prioritize regular training sessions that not only educate about current threats but also emphasize best practices. Encouraging open discussions about security concerns and incidents ensures the team learns from real-life scenarios. Additionally, I would promote knowledge-sharing initiatives, giving team members opportunities to present findings on relevant security topics that can enhance our collective understanding.

During a security incident, clear and structured communication is critical. I would establish a communication protocol that includes designated spokespersons for different stakeholders—technical teams, management, and external contacts if necessary. Timely updates about the status of the incident response efforts and incident impacts should be shared. Keeping everyone informed helps maintain trust while ensuring that all actions taken are coherent and coordinated.

Threat intelligence plays a pivotal role in informing our incident response strategy. It helps us to anticipate potential security challenges and understand the evolving threat landscape. By integrating threat intelligence into our incident response planning, we can tailor our responses based on specific threat patterns and vulnerabilities associated with our industry, enhancing our overall preparedness and response effectiveness.

In my experience, the most common types of security incidents include phishing attacks, ransomware events, and data breaches. Managing these incidents requires a robust incident response plan that outlines detection measures, containment strategies, eradication processes, and recovery plans tailored to the specific incident type. Prevention, through employee training and regular security assessments, coupled with a tested incident response framework, can significantly reduce the impact of these incidents.