Customer Service Representative

Description

ABC Home & Commercial Services of DFW is looking for a Residential Customer Service Representative (CSR).

ABC is the largest privately owned pest control company in the state of Texas and we pride ourselves in treating our employees like family and not a number, like the other guys. Does this sound like the opportunity for you? If yes, then ABC Home & Commercial Services is looking for you. This position requires the ability to achieve goals consistently and efficiently, work thoroughly, enjoy a professional work environment and bring accountability to work. If you feel that you have what it takes to be part of a service team apply today.

Position Summary: As a Residential CSR, you will ensure our customers receive the best possible service in this crucial role. You will be responsible for handling customer inquiries, scheduling appointments, and resolving any concerns they may have. This position requires excellent communication skills, a commitment to teamwork, and the ability to thrive in a fast-paced environment.

Primary Responsibilities:

• Respond to incoming phone calls in a professional and timely manner.
• Effectively communicate with customers, technicians, and service managers to ensure seamless service delivery.
• Provide accurate and up-to-date information to customer inquiries.
• Schedule appointments efficiently and manage customer calendars effectively.
• Resolve customer issues promptly and professionally, providing timely feedback to supervisors regarding service concerns.
• Maintain accurate customer records and promptly update account information.
• Actively contribute to team efforts and collaborate with colleagues to exceed customer expectations.
• Attend mandatory meetings, training sessions, and call monitoring sessions.
• Participate in assigned tasks such as month-end procedures and call reports.
• Maintain a positive and professional demeanor with all customers, colleagues, and supervisors.

Requirements

• Prior customer service or call center experience is preferred.
• Excellent organizational and prioritization skills to manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in basic billing concepts.
• Adaptability and ability to thrive in a dynamic and fast-paced work environment.
• Strong computer skills, including email, instant messaging, and proficiency in various software applications.
• The ability to prioritize workload, work effectively under pressure, and maintain composure when dealing with challenging situations.
• Excellent written communication skills with strong attention to detail.
• High school diploma or GED required.
• Bilingualism is a plus.
• Excellent time management skills.
• Strong team player attitude.
• Commitment to company values and providing exceptional customer service.

Physical Demands:

• Must be able to sit for extended periods.
• Must be able to work in a standard office environment (indoors, cubicle or open office).
• Ability to concentrate on tasks with occasional interruptions.
• Must be able to operate standard office equipment (phone and computer).

What We Offer:

• Competitive salary with an opportunity to receive a monthly bonus.
• Health, Dental, Vision, Life Insurance, and more!
• 401(k) with company matching
• Paid Time Off (PTO)
• Comprehensive training and development opportunities.
• Work in a dynamic and supportive team environment.
• Work from home option up to two days per week after six (6) months of employment.

ABC Home and Commercial Services is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.