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Network Support Specialist

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Company Description

Under the direction of the operations manager, Network Support Specialist is an IT-focused role that is responsible for executing daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of A&F's core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams.

This job is located at our Global Home Office in Columbus, Ohio and will be supporting second shift operations (3PM-11PM).

What Will You Be Doing?

Monitoring and support of the store WAN infrastructure (1,100 stores, domestic and international offices)
Function as a Jr. Incident Manager in support of high priority incidents
Monitoring and support for store and corporate office network hardware (Domestically and Internationally)
Monitoring and support of core applications
Monitoring and support of the wireless network, SAN and VOIP systems
Monitoring and incident management of A&F Data Centers, Labs, Storage Facilities, and Disaster Recovery Facilities

What Do You Need To Bring?

Preferred 4 Year degree in an IT related field
Experience with Windows OS
Familiarity with Linux based systems and hardware
Must be able to communicate effectively with highly technical associates and executives
Knowledge of mainframe operations (MVS) and/or Oracle Batch processes a plus
Experience troubleshooting Cisco and Juniper network equipment
Technical Services experience in Retail environment a plus
Ability to navigate technical issues and evaluate risk
Ability to lead and direct the work of others

Our Company

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Our Values

Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 

What You'll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental, and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off & one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
Seven associate wellness half days per year
Onsite fitness center
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Network Support Specialist, Abercrombie and Fitch Co.

If you’re excited about technology and want to be part of a dynamic team, the Network Support Specialist position at Abercrombie & Fitch Co. in Columbus, OH is just the role for you! As a key player in our operations team, you will dive deep into daily responsibilities that involve incident management, device monitoring, network troubleshooting, and application support, all while maintaining our core software and hardware applications. Your day-to-day will include monitoring and supporting our wide area network infrastructure that connects over 1,100 stores both domestically and internationally. You’ll also act as a Junior Incident Manager tackling high-priority incidents with finesse. At Abercrombie & Fitch, we value collaboration, and you’ll need to build strong relationships with our technical support teams while ensuring smooth operations on our wireless networks, SAN, and VOIP systems. This is not just a job; it’s an opportunity to make an impact in a renowned global retailer and grow within a culture that truly values its associates. This role requires a preferred 4-year degree in IT-related fields, familiarity with Windows and Linux systems, and strong troubleshooting skills, especially with Cisco and Juniper network equipment. We are committed to providing a great working environment where you can thrive both personally and professionally, making it an exciting time to join A&F!

Frequently Asked Questions (FAQs) for Network Support Specialist Role at Abercrombie and Fitch Co.

What are the main responsibilities of a Network Support Specialist at Abercrombie & Fitch Co.?

The Network Support Specialist at Abercrombie & Fitch Co. is responsible for monitoring and supporting the store WAN infrastructure spanning over 1,100 locations globally. This includes supporting high-priority incidents, monitoring network hardware in both stores and corporate offices, and managing core applications and wireless networks. By actively participating in incident management of A&F's Data Centers and Storage Facilities, you will play a crucial role in ensuring seamless operations.