Academic Success Coach I, Office of Academic Enrichment

PAY GRADE: 29E

CONTEXT OF THE JOB:

Under the general direction of the OAE Director, the Academic Success Coach I is responsible for promoting a positive and successful learning experience in an effort to increase student retention, success and degree completion. The Academic Success Coach I facilitates one-on-one meetings with undergraduate students to provide holistic academic support as they move toward their academic, personal and professional goals.

Review of applications will begin June 12, 2023

MAJOR RESPONSIBILITIES:

• Provide high-touch, individualized support to a student caseload.
• Develop and implement effective strategies and early outreach plans.
• Participate in outreach activities (e.g., admission events, resource fairs).
• Provide behavioral coaching for academic success, including time management, goal setting and learning strategies as well as encouragement and positive reinforcement.
• Assess individual student needs and make appropriate referrals.
• Assist students with the challenges of balancing academic life with external commitments and situations that may interfere with their ability to be successful.
• Monitor students’ academic progress, update student records and maintain summary reports.
• Collaborate with other departments to support student success. Collaborates with academic administrators to provide information on and targeted intervention strategies for students identified as at-risk.
• Assist in the development, planning, and facilitation of workshops and other activities.
• Assist in the development of student peer coaches program.
• Provide workshops (time management, study skills).
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in education, special education, psychology or related discipline and three years related experience, or equivalent combination of education and experience.
• Experience in a postsecondary setting preferred.
• Knowledge of student issues in higher education (e.g., access, transition, retention, success).
• Ability to identify problems, analyze information and implement solutions.
• Knowledge of study skills development and a wide range of learning strategies.
• Capable of taking initiative, assuming responsibility and handling confidential information with discretion.
• High energy and enthusiasm for working with students individually and in groups.
• Excellent oral, written and communication skills.
• Strong interpersonal skills with the ability to build working relationships in a diverse community.
• Strong organizational and time management skills with emphasis on accuracy and attention to detail.
• Proficient computer skills including use of presentation software, Microsoft Office, Social Media and student success tracking platform preferred.
• Ability to analyze, interpret, apply and follow policies and procedures.
• Ability to multi-task, work under pressure, handle frequent interruptions and meet deadlines.
• Ability to work independently and contribute to a team environment.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.