Library Assistant II, Help Center
College / VP Area: Vice Provost for Libraries
Work type: Staff
Location: Newark
Categories: Libraries & Museums, Full Time
PAY GRADE: 26N
Reporting to the Library Services Coordinator, this position provides a wide range of information and services at the Morris Library Help Center. Connects users with print resources in the collection and helps them navigate essential Library services. Supports safety and security activities for the collection and Library users.
MAJOR RESPONSIBILITIES:
Serve as Student assistant supervisor (50%)
Coordinate hiring, training and evaluation of student employees. Train students in circulation and reserve and branch library policies and procedures. Ensures that all changes to policies and procedures are communicated to student employees. (20%)
Prepare student employee payroll and maintain the student budget for the Help Center. Duties include approving online timesheets and preparing pay increase recommendations to the department head. (15%)
Maintain student assistant schedule, ensuring there are no gaps in desk coverage due to unplanned absences. Assign duties and manages the performance appraisal process for student assistants. (15%)
Provide services at the Help Center desk. Duties include: checking books, ILL, equipment, and film and video collection on-hold materials in and out; providing information services using electronic resources, including demonstrating basic search techniques in the Library catalog; interpreting policies and procedures for library users; assisting users with print release stations, printers, and scanners; assisting instructors and students with using course reserve services. Close the Help Center in the evenings. (25%)
Acts as primary contact for security and facility problems that occur on evenings or weekends. Facilitates the evacuation of the building during fire alarms and coordinates staff assembly procedures to identify Library employees who are known to have exited the building. (10%)
Responsible for maintaining and updating Library Hours (on the website and physical signage). Assist with organizing, maintaining and updating the library's inventory of ALMA training materials; searching for, retrieving, or recalling items requested by users. Processes materials for course reserves. Other duties as assigned. (15%)
QUALIFICATIONS:
High school diploma or GED and two to three years of related experience;
Working knowledge of library records, automated library systems and other specialized library databases, and procedures in specific library operations;
Ability to perform difficult bibliographic searches and to research challenging citations in a variety of library databases and the Internet;
Demonstrated ability to work with complex transactions and to perform detailed and accurate work while dealing with frequent interruptions;
Ability to follow complex instructions, to work independently and to devise solutions to problems;
Strong organizational skills;
Ability to communicate effectively and interact well with people of all ages and diverse backgrounds;
Experience using standard computer software programs for word processing, spreadsheets, databases, and Web-based applications;
Previous customer service experience, preferred.
Special Requirements:
Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds, push and pull full book carts weighing up to 250 pounds, and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.
General Information: The University of Delaware Library, Museums and Press is committed to student success, scholarly research, and inclusive excellence. The Library is strongly committed to fostering diversity within our community. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. The Library collaborates with strategic campus partners to achieve these priorities, as well as with national professional organizations including the Association of Research Libraries, Center for Research Libraries, Coalition for Networked Information, Council on Library and Information Resources, Philadelphia Area Consortium of Special Collections Libraries (PACSCL), Digital Library Federation, OCLC Research Partnership, SPARC, HathiTrust, the National Digital Stewardship Alliance, the National Network of Libraries of Medicine (NN/LM, Association of Academic Museums and Galleries, the American Alliance of Museums, and the ACRL Diversity Alliance. More information about the Library is available at library.udel.edu/.
Benefits: 25 vacation days. Pension retirement plan. Tuition remission for dependents and spouses, and course fee waiver for employees. Full information about University of Delaware benefits is available at: www.udel.edu/benefits/.
Work Hours: Sunday - Thursday, 2:30p –11:00 pm is the standard work week during Fall/Spring Semesters. Hours vary for winter and summer sessions and semester breaks.
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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The University of Delaware exists to cultivate learning, develop knowledge and foster the free exchange of ideas. State-assisted yet privately governed, the University has a strong tradition of distinguished scholarship, research, teaching and ser...
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