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Community Health Advocate

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. 


We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.


To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. 


While our headquarters is in Bethesda, MD, our teams are distributed across the country.  If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. 


About the role:


As a Health Advocate at Accompany Health you will serve a critical role on our integrated care team. Our Health Advocates are responsible for building trust with our patients and empowering them to live healthy, dignified, independent lives. They are “natural helpers” who are thoughtful and creative in figuring out how to support people in their community.


Responsibilities will include:
  • Building trusting, longitudinal relationships with our patients through in-home, virtual, and community-based visits
  • Collaborating with our clinicians by joining their medical visits and assisting with vital collection and screenings
  • Conducting an initial assessment for all patients to identify their goals and needs
  • Connecting patients to local resources and social services, for example helping them apply to SNAP benefits, accompanying them to a senior center, or researching community support groups
  • Supporting patients with chronic disease to take charge of their health, manage their medications, and stay out of the hospital
  • Helping patients navigate the healthcare system by accompanying them to doctor’s appointments, visiting them when they’re in the hospital, and helping coordinate their appointments
  • Providing health coaching to help patients with behavior change like exercise, smoking cessation, healthy eating, or helping them complete preventive care screenings
  • Working with your team to build and keep up to date a resource directory of local and national resources (i.e., transportation, housing, financial, food, medication discounts, support groups)
  • Documenting all care and patient communication in our electronic medical record
  • Attend regular meetings 


What makes you a fit for the team:
  • Passionate about caring for people in your community
  • Team player mentality with a can-do attitude
  • Highly organized and comfortable multi-tasking
  • Skilled at  advocating for your patients to internal and external teams
  • Cultural competency and enthusiasm for working with diverse groups


Desired skills and experience:
  • Required:
  • Resident of the Detroit Metro area with an understanding of local resources and experience working with patients to access them
  • Experience providing home visits and/or telehealth
  • Experience working with medically complex, elderly, or frail populations
  • You are comfortable working with members in-person in their homes 4 days a week and also over video and phone
  • You understand that the role is a hybrid role split between 4 days per week in home visits and 1 day in the office
  • Flexibility to work Monday-Friday 8:00am-5:00pm with willingness to work 10:00am-7:00pm or 11 am-8:00 pm ~2 days per month. Additional flexibility to work an occasional evening or weekend day. Please note that the schedule may be adjusted to accommodate patient care and operational needs.
  • Your attributable geography (subject to change) can cover an area that will require variable drive times 
  • Must have a valid unrestricted driver's license and access to an insured vehicle for daily use as driving is an essential function of the role

  • Preferred
  • Experience measuring various physiological functions to assess a patient's overall health (patient vitals and conducting screenings)
  • Community Health Worker Certification or an Associates degree or higher in health sciences or related field
  • Experience as a Health Coach
  • 3+ years’ work experience in Community Health Worker or case management role
  • Experience navigating hospitals and health insurances
  • Proficiency with electronic medical records or other documentation software


#LI-Hybrid

#LI-MP1



For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. You will also be required to be vaccinated and up-to-date on your COVID-19 vaccinations, including boosters. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.


For Non-Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including receiving the COVID-19 vaccine. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.


We embrace diversity and believe it creates a healthier atmosphere:  Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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CEO of Accompany Health
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Rahul Rajkumar
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Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Health Advocate, Accompany Health

At Accompany Health, we’re on a heartfelt mission to provide low-income patients with the complex care they truly deserve. As a Community Health Advocate in Detroit, MI, you’ll be stepping into a vital role on our integrated care team. You will build trust and empower patients to lead healthier, dignified lives. Imagine being that ‘natural helper’ who creatively supports individuals in your community! Your day will include visiting patients in their homes, collaborating with clinicians, and connecting folks to local resources like SNAP benefits or support groups. Each patient is unique, and you’ll conduct assessments to identify their goals and needs, offering assistance with chronic diseases and helping them navigate the healthcare maze. Plus, you’ll provide important health coaching that encourages healthy behaviors and preventive care. Your organizational skills will shine as you document patient interactions in our electronic medical records, ensuring we deliver the best care possible. With a schedule that balances in-home visits and teamwork in the office, you’ll find great satisfaction in nurturing long-term relationships with patients. If you're passionate about transforming lives, join us at Accompany Health, where your work can create meaningful change for those in need.

Frequently Asked Questions (FAQs) for Community Health Advocate Role at Accompany Health
What are the main responsibilities of a Community Health Advocate at Accompany Health?

As a Community Health Advocate with Accompany Health, your responsibilities include building trusting relationships with patients, collaborating with healthcare providers, conducting initial assessments, and connecting patients to vital local resources. You will also support chronic disease management, help patients navigate the healthcare system, and provide health coaching. This diverse role will enable you to make tangible impacts in your community.

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What qualifications are needed to be a Community Health Advocate at Accompany Health?

To qualify for the Community Health Advocate position at Accompany Health, candidates should be residents of the Detroit Metro area with experience in home visits or telehealth. A deep understanding of local resources, along with a passion for community healthcare, is crucial. Preferred qualifications include a Community Health Worker Certification, an Associate's degree in health sciences, and experience with complex patient populations.

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How does Accompany Health support its Community Health Advocates?

Accompany Health supports its Community Health Advocates by providing robust training, continuous professional development, and an inclusive team environment. Advocates are equipped with tools and resources essential for connecting patients to the right services, ensuring they can make significant contributions to patient care while working collaboratively with their peers.

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What personal traits are ideal for a Community Health Advocate at Accompany Health?

Ideal traits for a Community Health Advocate at Accompany Health include empathy, strong organizational skills, and a can-do attitude. Being a team player and culturally competent will help you connect with diverse communities, making you an effective advocate for patients and enhancing the overall team dynamics.

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What is the significance of the Community Health Advocate role at Accompany Health?

The Community Health Advocate role at Accompany Health is significant because it addresses healthcare disparities in low-income communities. Advocates play a crucial part in creating long-lasting relationships with patients, ensuring they receive dignified and comprehensive care. This role is vital for supporting vulnerable populations and promoting health equity in Detroit.

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Common Interview Questions for Community Health Advocate
Can you describe how you would build trust with a patient as a Community Health Advocate?

Building trust starts with open, honest communication and demonstrating genuine empathy. Share your role as their advocate, ensuring them that you're there to support their needs. Empathizing with their experiences and maintaining consistent follow-ups will help foster a lasting, trusting relationship.

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What strategies would you use to connect patients with local resources?

To connect patients with local resources, I'd first assess their specific needs and goals, then utilize community directories, collaborate with social services, and establish partnerships with local organizations. Building a strong network is essential for effectively guiding patients to the resources they need.

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How would you assist a patient managing a chronic disease?

I'd take a personalized approach by working closely with the patient to set manageable health goals. Providing education on their condition, creating a medication management plan, and offering health coaching on lifestyle changes will empower them to take control of their health.

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How do you prioritize your tasks as a Community Health Advocate?

I prioritize tasks based on urgency and patient needs. Creating a daily or weekly plan helps me manage multiple patients and follow through on commitments. I maintain flexibility to accommodate unforeseen patient care needs while ensuring essential tasks get completed on schedule.

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What is your approach to handling difficult conversations with patients?

I remain calm and compassionate during difficult conversations, actively listening to their concerns without interrupting. Using empathetic language and being transparent about the situation helps to defuse tension and build rapport, ultimately leading to more productive and supportive discussions.

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Describe a time you successfully collaborated with a healthcare team.

In a previous role, I collaborated with a team of healthcare providers to coordinate a patient’s care plan. Communication was key; we scheduled regular meetings to update each other on the patient's progress and adaptable strategies. This teamwork ultimately led to improved outcomes for the patient.

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What methods do you use to document patient interactions accurately?

I follow structured guidelines for documentation, ensuring all interactions are clear and thorough. Using electronic medical records effectively, I enter relevant data immediately after patient visits while keeping notes organized for easy retrieval, which maintains the integrity of the patient’s care.

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How do you ensure cultural competency while working with diverse patients?

I prioritize cultural competency by actively seeking to understand each patient’s background, beliefs, and values. Engaging in training and community events enhances my awareness of cultural differences, ensuring that I respect and tailor my communication and support to meet their unique needs.

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What inspires you to work in community health advocacy?

I am inspired by the prospect of making a tangible difference in people’s lives. The opportunity to bridge gaps in the healthcare system, particularly for underserved populations, motivates me to advocate for patients and work towards health equity.

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How do you stay updated on community resources and changes in healthcare policies?

I stay updated by networking with local organizations, participating in community forums, and regularly reviewing literature and reports related to community health. Continuous learning through workshops and training also helps me stay informed about the latest healthcare policies and best practices.

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Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their ...

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
December 9, 2024

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