Account Delivery Director (Media) #9369

Are you interested in working with the world’s leading AI-powered Quality Engineering Company?

Qualitest is seeking an Account Manager (Media) for our team.

We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales. As an Account Manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

• Manage our key accounts portfolio
• Achieve assigned strategic account objectives
• Establish strong, long-term client relationships
• Communicate with major clients on a regular basis and respond to specific queries
• Suggest solutions and innovative ideas to meet client needs
• Handle complaints and problems in a timely and effective manner
• Act as the liaison between key customers and internal teams
• Identify and approach new potential strategic customers
• Monitor sales performance metrics
• Prepare monthly, quarterly and annual reports and forecasts

Requirements

• 10+ years as an account manager in a services firm
• Experience driving growth in tier 1 media/entertainment services firm
• Actively participate in the pursuit process of our large scale deals, working cross-functionally to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements.
• Work hand in hand with internal teams (Sales/ Customer Success, CoE, and Delivery) to develop and manage account strategy.
• Responsible for communications with the client and within Qualitest up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success.
• Understand Development/QA Delivery and have business development expertise
  
• Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.
• Drive transformational changes needed to achieve the customers' objectives, informed by deep industry and engineering expertise in Media/entertainment.
• Effectively leads and inspires the QT team members engaged in the delivery. Coach and develop the team.
• Participates in the continued development of internal processes, contribute to mindshare, build artifacts and methodologies.
• Accountable for pipeline development, convert into revenue, manage healthy margin, ensure higher CSAT, and value delivered across assigned accounts and serves as the “point person” for all customer negotiations

Benefits

Why Qualitest?

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.

• Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
• Take care of health with enrollment into one of our competitive healthcare benefits. Qualitest will match towards your HSA if you choose to participate.
• Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more.
• Stay active and get rewarded with our Corporate Wellness Program. We pay your Gym membership and giving you opportunities to Earn additional vacation times for attendance the gym!
• We invest in our Senior Engineers and leaders with our Equity program.

• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
• Planning a vacation? Looking for car insurance? Get access to Qualitest Employee Perks for discounts on anything from travel to electronics. With so many offerings the savings are endless!
• A Competitive pay, the salary range for the role is $160,000 - $200,000

Intrigued to find more about us?

• Visit our website at www.qualitestgroup.com
• Check out our Career page: https://qualitestgroup.com/careers

If you like what you have read, send us your resume and let’s start talking!