Account Executive

Fellow is a Series A venture-backed startup (Craft, iNovia, Felicis) from the founders of Fluidware (acquired by SurveyMonkey).

The world of remote work has changed the way we work forever. Fellow is pioneering the future of work through its category-defining meeting productivity and team management platform. Used by teams in 100+ countries, Fellow has a broad set of customers in many different industries, such as Shopify, Hopin, GoCardless, Proxy, Warner Media, Tucows, Lemonade, KeepTruckin, and many more.

You’ll be joining an ambitious team well on its way to building the next big thing in tech - we're on a mission to help make meetings delightful for everyone and we'd love to have you on this journey with us.

When people come to work at Fellow, they love it and stay. Our retention rate is 95% and we have an employee satisfaction rate of 94%.*

Fellow.app is growing its sales team - we are looking to add versatile generalists with a passion for people, sales and a strong interest in working in a fast-growing startup. This is truly a milestone opportunity to join on the ground floor and be one of the first 70 team members. The team has built an amazing product and you’ll be a key part of the engine driving our growth. You’ll be joining an ambitious remote team that’s on a mission to build the next big tech company to come out of the region.

What you’ll do:

• Learn our product inside and out to help your customers achieve their desired outcomes
• Proactively identify customers who aren’t maximizing their opportunity with Fellow and engage with them to help them get more out of our product
• Drive conversion from free to paid customer accounts
• Surface opportunities to expand accounts when it’s right for the customer and work collaboratively across sales and customer success to close larger deals
• Meet and exceed all activity and sales targets
• Ensure 100% customer satisfaction and retention
• Maintain and track all customer interactions in our CRM (Hubspot)

What we are looking for:

• Minimum 2 Years experience in a Sales, Account Management, or Customer Success role, preferably in a SaaS company
• A proven track record of high achievement in your current Sales, or Account Management role
• A growth mindset and view setbacks as learning opportunities, not failures
• Highly adaptable, easily acclimating to a rapidly changing environment
  
• Attention to detail, and a need to stay organized
• A strong sense of empathy and emotional intelligence

Bonus:

• Bachelor's degree is strongly preferred but not required
• Experience working at early stage SaaS company (Product-Led Growth company)
• Experience in the productivity tool category
• Experience working with mid-market companies

Equal Opportunity Employer

At Fellow, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.

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  Retention rate as measured from January 2021 to January 2022. Employee satisfaction was an employee net promoter score (eNPS) as measured independently by InvestOttawa semi-annually - results stated for Fall 2021.