Job details

Account Manager, Client Services (New York, NY)

Description

We are looking for an Account Manager to join our team.

The 1000heads Account team is a proud, powerful collective of Social Media obsessives, who are experts managing client relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, to Design, and Strategy to help deliver transformational social-first work for our clients.

Salary Range: 70-90k

Role

We are looking for an enthusiastic, solution-oriented Account Manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work.

Responsibilities

Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; monitoring and understand your clients’ brands, customers and markets
Keeping clients informed; ensure campaigns, strategies and reports are on time and are kept in a central location so the rest of the team can locate if necessary
Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
Working with Project Managers to develop effective project plans and project specification documents
Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
Ensuring your Account Director and / or Creative Director signs off all briefs, attends important project meetings and is across final deliverables on projects you manage
Maintaining a central file of essential client information
Ability to analyze and problem solve with tact, even under pressure

Requirements

3+ years of account handling or client facing project management experience; strong advantage if experience is centered around social and/or influencer campaigns
Have an understanding of social media & digital impact on brands
Strong written, verbal communication, and presentation skills

Benefits

What you get

Great benefits offerings including Medical, Dental, Vision, FSA, Commuter Benefits, Life Insurance and 401K, just to name a few
Generous time-off package, including the last week of the year off
Wellness & Development stipends
Flexible working environment
Plus, much more!

About 1000heads

1000heads is a social transformation company. We help global brands adapt to rapid and continual shifts in media, technology and culture. The company delivers social-first data, insights, strategic consultancy and creative services to clients around the world. We deliver social & influencer campaigns to our US roster, which includes; Google, Arm, Thomas English Muffins, Snapchat, Caviar, Noom & OPI.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.