Account Manager

Job Description:

• Oversee and engage performance optimization advice for strategic accounts.
• Build relationships with brand and performance focused agency contacts and explain the power of Baidu's native, choice-based advertising platform.
• Build trusted advisor relationships with client and account teams through strong problem solving and analytical skills.
• Offer tactical and foundational campaign management activities such as targeting, account health checks, restructuring, large uploads, reporting, etc.
• Help to meet customer goals through identification and execution of proactive and reactive data driven optimization efforts.
• Ensure clients' campaigns are set up for success, with all blockers removed.
• Effectively partner with support teams such as platform engineers, technical account managers, billing teams, and back office teams to troubleshoot key advertiser issues.
• Interact with the Account Management team to effectively manage client expectations, ensure successful campaign delivery, and help set the expectation for future potential growth.
• This position is subject to a 3 month probationary period with the potential to be converted to full-time.

Requirements:

• 2-4 years of experience in Client Account Management/Customer Success
• Outstanding verbal and written communication skills
• Bilingual in Chinese (Required)
• Onsite in our Sunnyvale office for 3 days/week

Culture Fit:

• Mission alignment: If you want to be part of a team to accomplish this great mission, we will provide you the best possible platform to do that.
• Self-directed: We work best with people that are driven, motivated, and aspire to greatness.
• Hungry to learn: We are eager to see you learn new skills and grow.
• Team orientation: We work in small, fast-moving teams. We watch out for each other and go after big goals together as a team.