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EAP On-site Clinician - Full-time (Memphis, TN)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra seeks a full-time EAP On-site Clinician in Memphis, Tennessee, to join our growing team.

Job Summary:

This is an on-site role. As an on-site licensed clinician, you will provide a full range of Employee Assistance Program (EAP) services for employees, managers, and the employer organization for a large government agency. 

Job Responsibilities:

  • Consistently provide exceptional and proactive services as a licensed clinician, ensuring smooth integration with Acentra Health operations and accounts. 
  • Provide direct counseling, critical incident response services, training or psychoeducational presentations, and outreach services that create awareness of EAP services. 
  • Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services. 
  • Refer to community resources to support clients’ well-being and mental health. 
  • Comply with all Clinical and Professional protocols, processes, and Acentra Health policies. 
  • Understand the scope of EAP services and, as needed, communicate that scope to external parties, including clients, managers, and other support staff. 
  • Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases. 
  • Maintain and manage a caseload of direct service counseling clients, maintaining case records in accordance with Acentra Health policies and practices. 
  • Create and manage productive and positive working relationships with local points of contact. 
  • Display excellent teamwork, communication, and collaboration with the account manager and other Acentra Health staff.

** This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates. **

** The individual hired for this role will undergo a Tier Two Moderate Risk Background Investigation (MBI) by the US Federal Government.   A requirement for the MBI is an acceptable credit history, and a credit check will be conducted after an offer is made. Items such as garnishments, liens, defaults, and high debts are disqualifiers. **

Why us? 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people. 

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Required Qualifications/Experience:

  • An active, unrestricted, Licensed Counselor in the behavioral healthcare field (e.g., LCHC, LCMH, LCMHC, LCPC, LCSW, LMFT, LMHC, LSAC, LPC, LPCC, LSW) issued by the Board for Licensed Professional Counselors, Licensed Marital and Family Therapists and Licensed Clinical Pastoral Therapists.
  • Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field. 
  • 2+ years of professional experience in the EAP/mental health/substance abuse/behavioral health field. 
  • Must be proficient in Microsoft Office, Internet/Web Navigation, and research.
  • Ability to pass a federal security clearance for a non-sensitive/high-risk public trust position.
    • Includes fingerprinting and a background investigation that covers a seven-year investigative scope. 

Preferred Qualifications/Experience:

  • Cultural competency in working with Federal agencies.

Additional Qualifications/Experience per Contract/Client:

  • To meet the requirements to obtain and maintain a Minimum Background Investigation (MBI) clearance (active Moderate Risk MBI clearance is a plus).
  • Candidate must be a U.S. Citizen or a Legal Permanent Resident (Green Card status) for at least three (3) years and be Federally Tax compliant.

#LI-SD1

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation 

The pay range for this position is $74,000-92,500 annually

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

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CEO of Acentra Health
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Todd Stottlemyer
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Average salary estimate

$83250 / YEARLY (est.)
min
max
$74000K
$92500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About EAP On-site Clinician - Full-time (Memphis, TN), Acentra Health

Acentra Health is excited to announce an amazing opportunity for a full-time EAP On-site Clinician in Memphis, Tennessee. Here at Acentra Health, we believe in fostering better health outcomes through innovation and support, making this role vital for our mission. If you're a licensed clinician passionate about empowering employees and offering comprehensive Employee Assistance Program (EAP) services, this role is for you! You’ll be immersing yourself in an on-site position where you'll be responsible for delivering direct counseling, critical incident response services, and creating awareness around our EAP services. You’ll work closely with a diverse employee population and guide them through their mental health challenges, referring them to appropriate treatment as needed. Your role will also involve collaborating with team members to handle high-risk cases, ensuring everyone comes together to provide the best care possible. Furthermore, at Acentra Health, we cherish teamwork, communication, and partnership! We offer a supportive environment where you can thrive and make a real difference in people's lives. With us, you’ll have everything you need to take charge of your career while positively impacting our community. Join our growing team of passionate professionals dedicated to health solutions in the public sector and help us lead the way toward brighter futures. If you’re ready for a fulfilling career where your contributions truly matter, apply today! We look forward to welcoming you aboard!

Frequently Asked Questions (FAQs) for EAP On-site Clinician - Full-time (Memphis, TN) Role at Acentra Health
What does an EAP On-site Clinician do at Acentra Health?

As an EAP On-site Clinician at Acentra Health, you will provide a full range of Employee Assistance Program services, including direct counseling, incident response services, and psychoeducational presentations to enhance mental wellness among employees.

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What qualifications are required for the EAP On-site Clinician position at Acentra Health?

To qualify for the EAP On-site Clinician position at Acentra Health, you need an active counseling license, a Master’s or Doctoral degree in a related field, and at least two years of experience in EAP or behavioral health settings.

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How does Acentra Health support its EAP On-site Clinicians?

Acentra Health offers comprehensive support for EAP On-site Clinicians including training, resources, and a collaborative work environment, fostering professional growth and ensuring meaningful contributions to employee wellness.

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What benefits are provided to EAP On-site Clinicians at Acentra Health?

EAP On-site Clinicians at Acentra Health enjoy a robust benefits package that includes health plans, paid time off, retirement savings options, educational assistance, and corporate wellness initiatives.

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What is the work environment like for EAP On-site Clinicians at Acentra Health?

The work environment for EAP On-site Clinicians at Acentra Health is supportive and team-oriented, where collaboration and communication are encouraged to effectively address employee needs and enhance overall mental health services.

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How does Acentra Health ensure client confidentiality for EAP On-site Clinicians?

Acentra Health prioritizes client confidentiality by adhering to strict protocols and ensuring that EAP On-site Clinicians follow privacy regulations and ethical guidelines in their practice.

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Can EAP On-site Clinicians work remotely at Acentra Health?

The EAP On-site Clinician position at Acentra Health is primarily an on-site role, allowing for a hands-on approach to providing support and resources to employees within the workplace.

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Common Interview Questions for EAP On-site Clinician - Full-time (Memphis, TN)
What experience do you have with providing EAP services?

When answering this question, detail your specific roles and responsibilities in providing EAP services, highlighting instances where you effectively supported employees through counseling and intervention strategies.

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How do you handle high-risk cases as an EAP On-site Clinician?

Discuss your approach to managing high-risk cases, including collaboration with your team, thorough assessment processes, and how you ensure clients receive appropriate and timely care.

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What strategies do you use to raise awareness of EAP services?

Share the methods you’ve previously implemented, such as workshops, seminars, or distribution of educational materials to promote awareness and utilization of EAP services among employees.

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Describe a challenging counseling situation you’ve faced and how you resolved it.

Provide a detailed scenario where you navigated a complex counseling issue, focusing on your problem-solving skills, empathy, and the outcome of the situation.

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How do you ensure confidentiality and trust in your client relationships?

Explain the importance of confidentiality in your practice, and how you establish trust with clients through open communication, setting clear boundaries, and adhering to ethical guidelines.

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Can you provide an example of successful teamwork in your previous roles?

Share a specific experience where you collaborated effectively with colleagues to address client needs, showcasing your ability to work as part of a team in a clinical setting.

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How do you stay updated on best practices and regulations in the EAP field?

Discuss your commitment to continuous professional development, including attending workshops, webinars, and staying informed on industry changes through professional organizations and literature.

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What approach do you take when making referrals to outside treatment services?

Outline your process for assessing client needs, identifying suitable treatment options, and ensuring a smooth transition for clients from EAP to outside treatment services.

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How do you balance caseload and ensure each client receives quality care?

Discuss your time management strategies, organizational skills, and techniques for prioritizing client needs while maintaining a manageable caseload.

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What do you believe is the most important quality for an EAP On-site Clinician?

Reflect on qualities like empathy, communication skills, and the ability to remain calm under pressure, emphasizing how these traits enhance your effectiveness as a clinician.

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Full-time, on-site
DATE POSTED
November 27, 2024

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