Job details

Technical Support Specialist with German

Acronis is seeking a Technical Support Specialist fluent in German and English to provide technical assistance to clients. This role involves troubleshooting software-related issues and ensuring excellent customer service.

Skills

Fluent in German and English
Analytical skills
Exceptional customer service

Responsibilities

Provide technical support via email, phone and chat
Track customer issues using a ticketing system
Advise customers within procedural guidelines
Work closely with the Expert team to resolve technical queries

Education

Benefits

Competitive health insurance benefits
Hybrid working model
Employee recognition programs
Sports card and public transport card
Professional development opportunities

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CEO of Acronis

Patrick Pulvermueller

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By Acronis

Data is everywhere — in our computers, mobile phones, the cloud, etc.Our mission is to empower businesses and people by providing them with innovative technology that enables them to monitor, control, and protect the data that their businesses and...

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FUNDING

Mature

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE