Concierge/Valet - The Carlyle - Los Angeles

Are you ready to step into the world of opulence and redefine legendary service?

Action Property Management is seeking an exceptional individual to join our elite team as a Full-Time Concierge Associate/Valet at our prestigious luxury high-rise, The Carlyle, located in Los Angeles. As the face of The Carlyle, you will take on a pivotal role in curating an exceptional experience for our residents and guests, setting the tone for their visit and ensuring they feel welcome and valued. We’re looking for a confident and charismatic individual who genuinely cares about people and leaves a remarkable, lasting impression. 

Compensation: $24 - $26 per hour

Schedule: Various days, morning and swing shift.

Generally: 6:30am - 3pm or 2:30 pm-11:00 pm. Must be able to work at least one weekend day.

Here are a few perks to joining this amazing team:

Career Growth Opportunities.

Annual Bonus - based on tenure.

Full uniform and dry cleaning provided

Flexible Schedules

Fun Team Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring

Why You’ll Love Working at Action

Birthday Holiday: Enjoy a special day off to celebrate your birthday.

One-on-One Mentoring: Receive personalized guidance and support for your professional growth.

10 Days of Vacation: Take time to relax and recharge with generous vacation days.

Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.

Pet Insurance: Care for your furry friends with our pet insurance options.

Year-End Bonus: Celebrate your contributions with an annual bonus.

Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.

What You’ll Do (Job Duties)

In representing Action Property Management and the Association, your role involves delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. You will be first point of contact for people entering the lobby or calling the association. You must display, at all times, a professional appearance and speak in a polite manner and clear tone, including answering phones and addressing people who have approached the front desk. You will monitor activity in the lobby. Assist residents with reservation requests for the Association's common rooms. Note accurately any issues or information throughout the work shift. The Concierge Associate is responsible for performing all of the essential duties and responsibilities of the Door Host and Lobby Ambassadors, including operating resident and guest vehicles.

Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

At least 6 months of customer service experience. Hospitality, luxury retail, or fine dining experience is preferred

Must be willing to Valet as all these positions will be cross-trained in everything.

Must have a valid California Driver's License

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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