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Front Gate Associate (Part Time Weekends) - Marquee Park Place

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.


Action seeks a Part-Time Weekend Front Gate Associate for our Marquee Park Place association located in Irvine, CA.


Job Summary

The purpose of a Front Gate Associate is to provide a constant security presence inside of the gatehouse and respond as necessary to the needs of the property. Front Gate Associates are responsible for ensuring that access is controlled, the HOA’s rules are being followed and the property is well maintained.  Front Gate Associates must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the gatehouse.


Compensation: $19 to $20 per hour


Schedule: Saturday & Sunday: 3:00 PM to11:30 PM


What You’ll Do (Job Duties)
  • Report any concerns to Management, Engineering or Janitorial as appropriate.
  • Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
  • Be familiar with the parking structure.
  • Answer phones and greet all residents and guests as they enter or exit the property.
  • Maintain the appearance kiosk area by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed.
  • Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Gate Associate; communicate effectively with co-workers to assure a smooth transition of shifts.
  • Follow established procedures to have the residents receive their parcel, document the acceptance of parcels or other deliveries, both incoming and outgoing.
  • Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
  • Coordinate Resident moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
  • Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
  • Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
  • Monitor and maintain an adequate inventory of forms, supplies and other items used at the gatehouse and promptly notify Supervisor when in need of replenishment.
  • Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
  • Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions. Submit Incident Reports when necessary.
  • Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
  • Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures. 


Who You Are (Skills/Experience)
  • 1 year of customer service
  • 1 year of security experience
  • Preferably in hospitality or luxury property management.
  • Polished and professional appearance and demeanor
  • Strong verbal and written communication
  • Strong critical thinking skills. Must be solutions oriented
  • High attention to detail
  • Personable and capable of building a strong rapport with residents and guests
  • Team player
  • Ability to lift up to 50 pounds


$19 - $20 an hour
Why Join Action
Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor.
Check out our Glassdoor page here:

We offer our Team Members the following: 
Comprehensive benefits package for qualifying employees.

On-going hospitality and property management training.

Opportunities for career growth and advancement.

Values driven company culture that encourages team work and excellence.

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.



Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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Action Property Management Glassdoor Company Review
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CEO of Action Property Management
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Matthew Holbrook
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Average salary estimate

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$39520K
$41600K

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What You Should Know About Front Gate Associate (Part Time Weekends) - Marquee Park Place, Action Property Management

Join Action Property Management as a Part-Time Weekend Front Gate Associate at Marquee Park Place in Irvine, CA! With over 40 years of experience in HOA management, we pride ourselves on maintaining a strong commitment to excellence, integrity, and innovation. As a Front Gate Associate, you'll play a crucial role in ensuring security and providing exceptional service. Your primary responsibility will be to monitor the gatehouse, welcoming residents and guests while ensuring compliance with HOA rules. You'll need to maintain a professional demeanor, and a welcoming attitude, and communicate effectively when addressing inquiries. Expect to handle various tasks such as managing parcel deliveries, documenting incidents, coordinating resident moves, and monitoring security activities through our surveillance systems. We value detail-oriented individuals who can think critically and act promptly in any situation. Your shift will run from 3:00 PM to 11:30 PM on Saturdays and Sundays, offering a pay rate of $19 to $20 per hour, along with various benefits and career growth opportunities. At Action, we foster a supportive workplace culture where team members feel valued and appreciated. If you love people, enjoy being in a dynamic environment, and are ready to make a difference, we would love to meet you!

Frequently Asked Questions (FAQs) for Front Gate Associate (Part Time Weekends) - Marquee Park Place Role at Action Property Management
What are the main responsibilities of a Part-Time Weekend Front Gate Associate at Action Property Management?

As a Part-Time Weekend Front Gate Associate at Action Property Management, your primary responsibilities include greeting residents and guests, controlling access to the property, monitoring security systems, handling parcel deliveries, reporting disturbances, and maintaining the cleanliness of the front area. You'll also need to document incidents and effectively communicate with management and other staff members to ensure a secure and welcoming environment.

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What qualifications do I need to apply for the Front Gate Associate role at Marquee Park Place?

To qualify for the Front Gate Associate position at Action Property Management's Marquee Park Place, candidates should have at least one year of customer service experience along with one year in a security role, preferably in hospitality or luxury property management. Strong communication skills, a polished and professional appearance, critical thinking abilities, and a personable demeanor are also essential for success in this role.

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How does Action Property Management cultivate a supportive work environment for Front Gate Associates?

Action Property Management prioritizes creating a supportive environment for all team members, including Front Gate Associates. We focus on fostering a values-driven culture that encourages excellence, teamwork, and ongoing training in property management and hospitality. Our comprehensive benefits package and opportunities for career advancement ensure that employees feel valued and supported as they grow in their roles.

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What is the compensation for the Front Gate Associate position at Action Property Management?

Front Gate Associates at Action Property Management can expect to earn between $19 to $20 per hour based on experience. Additionally, qualifying team members can benefit from a comprehensive benefits package, including medical, dental, vision, and generous paid time off options. This competitive compensation demonstrates our commitment to attracting and retaining the best talent in the industry.

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What is the work schedule for the Front Gate Associate role at Marquee Park Place?

The work schedule for the Front Gate Associate position at Marquee Park Place is part-time on weekends, specifically Saturdays and Sundays from 3:00 PM to 11:30 PM. This schedule allows for a consistent routine while providing excellent service to residents and visitors during peak times.

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Common Interview Questions for Front Gate Associate (Part Time Weekends) - Marquee Park Place
How would you handle a difficult resident at the front gate?

When faced with a difficult resident, it's important to remain calm and professional. Begin by actively listening to their concerns without interrupting. Show empathy and understanding, and clarify any points to ensure you fully grasp the situation. If necessary, provide a solution or escalate the issue to management while assuring them that their concerns are taken seriously.

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Can you describe a time when you demonstrated excellent customer service?

When discussing a time you demonstrated excellent customer service during your interview, select an example that highlights your communication and problem-solving skills. Explain the situation, how you addressed the customer's needs, and the positive outcome that resulted. This helps interviewers visualize how you might handle similar situations at Action Property Management.

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What strategies would you use to maintain a professional appearance and demeanor?

To maintain a professional appearance and demeanor, it's essential to adhere to the company's dress code and grooming standards. Additionally, practice speaking clearly and politely with everyone you interact with. Staying calm under pressure and being positively aware of your body language and tone also contribute to a professional standard.

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How do you prioritize tasks when multiple issues arise at once?

In a fast-paced job like a Front Gate Associate, prioritizing tasks is crucial. Begin by assessing the urgency and potential impact of each issue. For instance, security matters would take precedence, followed by resident inquiries and administrative duties. Effective time management, along with open communication with your team, will help you tackle multiple tasks efficiently.

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What do you understand about the responsibilities of a Front Gate Associate?

A Front Gate Associate is primarily responsible for managing access to the property, ensuring security protocols are followed, and providing outstanding service to residents and visitors. This includes monitoring surveillance systems, greeting individuals, managing package deliveries, documenting incidents, and maintaining the cleanliness of the gatehouse area while adhering to established procedures and policies.

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What steps would you take if you noticed suspicious activity on surveillance cameras?

If you notice suspicious activity on the surveillance cameras, the first step is to document what you see including the time, location, and details of the behavior. Next, inform a supervisor or management about the situation, and follow established procedures. Depending on the severity, it may also involve contacting the appropriate law enforcement authorities to ensure the safety of the property and residents.

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How do you maintain communication during shift changes?

Maintaining clear communication during shift changes is crucial for continuity. Ensure you thoroughly document all relevant information in the Daily Activity Report, review the pass-on log, and verbally update the incoming associate about any ongoing issues, alerts, or important notes. This ensures seamless transitions and allows for a high level of service.

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Why do you want to work for Action Property Management?

When answering why you want to work for Action Property Management, focus on the company's reputation, culture, and values. Express your admiration for their commitment to professionalism and integrity in HOA management, and mention how their emphasis on employee development aligns with your career goals and desire to contribute positively to the community.

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How would you ensure compliance with HOA rules while being friendly?

To ensure compliance with HOA rules while maintaining a friendly demeanor, approach each situation with understanding and empathy. Clearly communicate the rules to residents and visitors as needed, and always offer constructive solutions when someone may be infringing on the regulations. Creating a welcoming environment helps foster cooperation and understanding in the community.

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What qualities do you think make an effective Front Gate Associate?

An effective Front Gate Associate should possess excellent communication skills, a strong attention to detail, and the ability to remain calm under pressure. Being personable and approachable helps build rapport with residents and guests. Additionally, having problem-solving skills and the ability to prioritize tasks efficiently are key traits for success in this role at Action Property Management.

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To Improve the Quality of People's Lives.Our goal is to improve the quality of life for...1. Team Members & Their Families2. Residents3. Board Members4. Vendors5. The Community

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December 7, 2024

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