Front Desk - Part Time Weekends - West Hollywood - Ainsely

As a Front Desk Associate at Action Property Management, your core responsibilities will include delivering exceptional customer service, maintaining the appearance of the front desk area and lobby, monitoring lobby activity for security, and addressing any resident or guest inquiries. You'll be the first point of contact for our community residents, ensuring they feel welcome and supported.

To apply for the Front Desk Associate position at Action Property Management, candidates must be at least 18 years old and pass a pre-employment background check and drug screening. Additionally, a minimum of 1 year of customer service experience is required, with a preference for those with backgrounds in hospitality, luxury retail, or fine dining.

As a part-time Front Desk Associate at Action Property Management, you’ll be expected to work during the weekends. The schedule includes Saturdays from 10:00 AM to 6:00 PM and a shift on Sunday from 11:00 AM to 4:00 PM. This makes it a perfect opportunity for those seeking flexible weekend work.

At Action Property Management, you can expect a supportive and vibrant work environment powered by a culture of excellence, innovation, and care for people. Our workplace values every team member, ensuring that you feel heard and valued while providing the tools and training you need to excel in your role.

Working as a Front Desk Associate at Action Property Management offers competitive compensation at $20 an hour, along with career growth opportunities. Our comprehensive benefits for qualifying team members include medical, dental, vision, 401(k) with company match, generous paid time off, including vacation hours, sick time, and much more.

When faced with a difficult resident or guest, I would first listen actively to understand their concerns fully. My approach would involve remaining calm and professional while showing empathy towards their situation. I would then provide a solution that aligns with both the company's policies and the resident's needs, ensuring they leave satisfied.

My customer service philosophy centers around the idea that every resident should feel valued and respected. I believe in delivering personalized service while being approachable and attentive to their needs. My goal is to create a welcoming atmosphere and exceed their expectations consistently.

I believe I am a good fit for the Front Desk position at Action Property Management due to my extensive customer service experience and passion for community engagement. My polished demeanor and proactive service approach align perfectly with Action’s commitment to providing exceptional experiences for residents.

During busy times, I would prioritize tasks by assessing urgent requests first, such as assisting residents and addressing immediate concerns. I would also ensure that I’m managing phone calls and parcel distributions efficiently. Staying organized and approachable while communicating with my team about workload would be key.

In my previous role, I handled a situation where a guest was unhappy with their accommodation. I took the time to listen to their concerns and offered them a complimentary upgrade. By being empathetic and proactive, I not only resolved their conflict but also turned them into a satisfied customer.

Maintaining a professional appearance starts with adhering to the dress code, ensuring that my attire is clean and appropriate. I would also focus on personal grooming, such as hair and makeup, to project a polished image. Setting up the front desk in an organized and tidy manner is equally important.

I stay motivated during quiet shifts by using the opportunity to enhance my knowledge about the community and the association’s governing documents. I also focus on proactive tasks, such as updating files or organizing materials, while staying prepared for any incoming resident or guest inquiries.

In one instance, a resident was having a tough day, and I took it upon myself to offer assistance by not only addressing their specific issue promptly but also following up with them later to ensure everything was resolved to their satisfaction. Small gestures can make a huge difference in a resident's day.

To stay calm under pressure, I focus on taking deep breaths and maintaining a positive mindset. I remind myself to prioritize tasks and manage my time effectively, working on one issue at a time while communicating clearly with residents and team members to minimize confusion.

I want to work for Action Property Management as a Front Desk Associate because I admire the company’s commitment to community and high standards of service. Being part of a team that genuinely cares about providing a welcoming environment for residents aligns with my personal values and professional aspirations.