Assistant Program Manager- Deaf Services

To become an Assistant Program Manager at Advocates, you need to be fluent in American Sign Language (ASL) and possess a High School Diploma or GED. Additionally, holding a valid driver's license and having access to an operational vehicle for client transportation is essential. We also look for individuals with excellent interpersonal and communication skills, as well as a strong understanding of culturally diverse populations.

As the Assistant Program Manager in Deaf Services at Advocates, you’ll supervise daily client activities and provide guidance, support, and mentorship. Key responsibilities include ensuring a clean and safe environment, participating in the development of Individual Service Plans (ISP), implementing client interventions, documenting progress, and coordinating with program staff and service providers to enhance client outcomes.

Advocates supports their staff, particularly Assistant Program Managers, by promoting a healthy work-life balance, offering numerous generous perks, and providing advancement opportunities. We believe in a strong community where your ideas and contributions are valued, and we foster a culture of inclusion that respects and celebrates diversity.

To succeed as an Assistant Program Manager at Advocates, you need excellent interpersonal and communication skills, good judgment, and coaching abilities. Additionally, being adaptable in a fast-paced, client-centered environment is critical, along with competency in basic computer applications to document client information effectively.

Advocates offers a clean, safe, and home-like environment for clients, where ongoing support, guidance, and role modeling are prioritized. We aim to empower individuals through personalized development plans and community living skills, ensuring that every client feels valued and respected within our community.

When answering this question, highlight specific roles or volunteer experiences where you supported individuals in a residential environment. Discuss the types of therapeutic activities you engaged in and how you encouraged personal growth and independence among clients.

For this question, provide examples from your past experiences dealing with crises. Talk about your approach, including communication techniques, calming strategies, and how you work with different team members to ensure the safety and well-being of the clients involved.

Discuss your understanding of cultural competence and share past experiences where you successfully adapted your communication and interaction styles for individuals from diverse backgrounds. Highlight your efforts to learn about different cultures and how this has enhanced your ability to relate to clients.

Emphasize the importance of mentorship and guidance as an integral part of the Assistant Program Manager role. Discuss how you would facilitate client development through individualized planning, support in daily activities, and fostering a safe environment for personal growth.

In your response, illustrate your problem-solving skills by describing a hypothetical scenario. Talk about the steps you would take to assess the situation, communicate with the client and other staff members, and make necessary adjustments to ensure the client’s needs are prioritized.

Share specific examples of your experience using ASL in a professional context. Highlight any relevant training or certifications and explain how your ability to communicate in ASL has enhanced your effectiveness in previous roles.

Discuss your organizational skills and time management strategies. Provide examples of how you've successfully prioritized competing demands in past roles to ensure that client needs are consistently met while also achieving your program goals.

Share a specific example of a supervisory challenge you encountered and your approach to addressing it. Emphasize your ability to maintain a positive team environment, communicate openly with team members, and find solutions that prioritize client care.

Talk about initiatives you might implement to help clients feel connected and supported within the community. Describe activities or programs you would encourage to promote interaction, socialization, and mutual support among clients.

In your response, convey your passion for making a difference in the lives of individuals in the Deaf community. Discuss your alignment with Advocates’ values and commitment to diversity and inclusion, and how you see this role as an opportunity to further your dedication to supporting others.