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Billing Specialist II - job 1 of 2

Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionAECOM is looking for a Billing Specialist II to assist the Finance Services team of the DCS and Consulting Services Group. This position offers a flexible hybrid work arrangement to include a combination of office and remote scheduling and will be based out of Glen Allen, VA.This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.Responsibilities & Duties:• Applies education, growing industry knowledge, technical capabilities and experience to perform assignments• Acquires skills through education, training, and new experiences• Experiments with new approaches and shares key learnings with team members• Receives guidance and support on new assignments and begins working independently on more straight-forward tasks• Accountable for specific portions of a project or process with general oversight• Impact of work is typically the employee's team and other internal business areas/project teams• Analyzes issues and applies solutions using standard procedures and known techniques• Applies judgement within defined parameters to find the best solution• Provides feedback about existing procedures and contributes to new ideas and approaches• Learns to be responsive to latest information and adapts to modified approaches when circumstances change• Exchanges information on routine and non-routine matters and builds relationships across departments• May support development of less experienced colleaguesQualificationsMinimum Requirements:• Bachelor’s degree + 2 years of relevant Billing experience or a demonstrated equivalency of experience and/or education.Preferred Qualifications:• 3-4 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.• Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.• Advance knowledge and understanding of accounting standards and procedures and internal controls.• Experience working with ERP, i.e., Oracle Systems or SAP is preferred.• Previous experience in process migration/transition is preferred.• Experience working in Shared Services or BPO is preferred• Ability to effectively communicate and collaborate within a varied audience and internal and external customers.• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience.• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues.• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios.• Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements.Additional Information• This position does not include sponsorship for United States work authorization.• Relocation and/or per diem benefits are not offered.• All your information will be kept confidential according to EEO guidelines.Offered compensation will be based on location and individual qualifications. The expected range is $22.00/hour - $32.00/hour.About AECOMAECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of OpportunityYou will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.All your information will be kept confidential according to EEO guidelines.ReqID: J10119690Business Line: Geography OHBusiness Group: DCSStrategic Business Unit: GBSCareer Area: FinanceWork Location Model: RemoteLegal Entity: AECOM Technical Services Inc
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What You Should Know About Billing Specialist II, AECOM

Join AECOM as a Billing Specialist II in Glen Allen, VA, and become an essential part of our Finance Services team! Here at AECOM, we pride ourselves on delivering a better world through infrastructure and consulting services, and your contributions will play a crucial role in that mission. In this position, you'll manage the end-to-end billing process, from creating invoices to canceling credit notes, supporting several regions along the way. We’re looking for someone who is eager to learn and who can bring innovative ideas to the table. You'll be surrounded by a supportive team that's ready to guide you as you develop your skills and take on more responsibilities. As you dive into tasks, you’ll constructively analyze issues and find the most effective solutions through established procedures. A hybrid work arrangement allows you to maintain work-life balance while ensuring productivity. Your work will impact not only your team but also various project teams across the organization. If you have a Bachelor’s degree and a background in billing or accounts receivable, this might be the perfect opportunity for you! Prepare to engage with a diverse audience and strengthen customer relationships by improving support and experience. Come and be a part of our global team and make a difference today!

Frequently Asked Questions (FAQs) for Billing Specialist II Role at AECOM
What are the responsibilities of a Billing Specialist II at AECOM?

As a Billing Specialist II at AECOM, your primary responsibilities will include managing the end-to-end billing processes. This includes invoice creation and credit note cancellation for one or more regions. Additionally, you'll analyze issues and apply solutions, collaborate with internal stakeholders, and provide input on existing procedures, all while maintaining customer relationships with a focus on improving the service experience.

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What qualifications are required for the Billing Specialist II position at AECOM?

To qualify for the Billing Specialist II position at AECOM, you will need a Bachelor’s degree combined with at least 2 years of relevant billing experience. Alternatively, equivalent education and experience may suffice. Preferred candidates will have 3-4 years of professional experience in billing or accounts receivable, along with intermediate proficiency in Microsoft applications and an understanding of accounting standards.

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What skills should a Billing Specialist II possess for success at AECOM?

A Billing Specialist II at AECOM should possess strong analytical and problem-solving skills, attention to detail, and the ability to communicate effectively. Familiarity with ERP systems like Oracle or SAP is advantageous, along with proficiency in Microsoft Office applications and a knack for maintaining good customer relationships.

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Does the Billing Specialist II position at AECOM offer remote work options?

Yes, the Billing Specialist II position at AECOM offers a flexible hybrid work arrangement, allowing you to work both in-office and remotely. This flexibility is designed to accommodate your work-life balance while enabling you to perform your duties effectively.

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What benefits does AECOM offer to Billing Specialist II employees?

AECOM provides a comprehensive benefits package for its employees, including medical, dental, and vision coverage, paid time off, retirement savings plans, and employee assistance programs. These benefits are tailored to meet the diverse needs of employees and support their well-being.

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Common Interview Questions for Billing Specialist II
Can you explain your experience with billing systems and procedures?

In your response, highlight specific billing systems you've used, especially if they include ERP systems like Oracle or SAP. Discuss the procedures you've followed in your previous roles, emphasizing your attention to detail and ability to comply with accounting standards.

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How do you prioritize tasks when managing multiple billing accounts?

Talk about your time management strategies, such as using tools for organization or prioritizing based on deadlines. Emphasize the importance of communication with your team and clients to ensure timely processing of invoices.

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What methods do you use to resolve billing discrepancies?

Share a systematic approach to identifying the sources of discrepancies. Discuss how you analyze issues, communicate effectively with stakeholders, and apply solutions to ensure accuracy in billing.

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Describe a time when you improved a billing process.

Provide an example where you identified inefficiencies in a billing process, what specific improvements you implemented, and how these changes positively impacted your team's performance or customer satisfaction.

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How do you ensure accuracy in your billing tasks?

Emphasize the importance of attention to detail. Discuss your methods for checking your work, like reviewing invoices before submission, cross-referencing with financial records, and seeking feedback from peers.

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What is your experience in interacting with clients regarding billing issues?

Share your communication skills by providing examples of how you maintain professionalism while addressing billing questions or concerns from clients. Highlight your ability to explain complex billing processes clearly.

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How do you stay updated on industry changes that may affect billing?

Discuss your strategies for professional development. This could include following industry news, attending webinars, or participating in training that keeps your billing knowledge and practices current.

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What steps do you take when faced with tight deadlines?

Illustrate your time management skills and ability to prioritize urgent tasks. Sharing an example when you successfully met a deadline under pressure can effectively convey your capability.

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Have you ever conducted training for new employees in billing?

If applicable, discuss any experiences you have had in training new team members. Detail your approach to teaching billing processes and ensuring that newcomers understand their roles.

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What drew you to apply for the Billing Specialist II position at AECOM?

Express your interest in AECOM’s mission to deliver a better world through infrastructure, along with your enthusiasm for being part of a dynamic team focused on problem-solving within the field of finance.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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Full-time, hybrid
DATE POSTED
December 2, 2024

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