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Banker I (Teller I)

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As a Banker for Banner Bank you will provide an excellent experience for clients acting as the face of the Bank and process transactions accurately and efficiently. Assist clients in achieving their financial goals by actively referring Bank products/services and sell Bank products and services via in-person and telephone conversations. You’ll maintain a high level of personal reliability and punctuality and work effectively as a team contributor on all assignments.


More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.


With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.


As a Banker for Banner Bank you will process client transactions accurately and efficiently in accordance with established policies and procedures. Refer Bank products and services and refer clients to other Bank specialists when appropriate. 


What you'll need
  • 3 or more months of job-related experience including cash handling, client service and sales required
  • Previous Teller experience preferred
  • Strong organizational skills; basic skills in math, negotiation, and problem solving
  • Effective verbal and written communication skills; proper phone and email etiquette
  • Good interpersonal and relationship building skills; excellent customer service skills
  • NOTE: higher levels of experience may be considered for a higher-level role in the same job.


Our Process
  • Complete a simple application and answer a few questions
  • Take a quick assessment that gives us a little more insight on your work style
  • Have a phone interview with the manager or recruiter
  • Have an on-site interview with the manager and another key member or two of the team
  • Get an offer if it’s the right fit for you and Banner
  • Start working after a background check and kick-off an amazing career


Compensation and Benefits
  • Targeted starting hourly range (based on experience): $18+/hour
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


In this role you will have an opportunity to:
  • Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures while providing an excellent experience for clients and acting as the face of the Bank.
  • Assist clients in achieving their financial goals by actively referring Bank products/services, and by referring clients to other Bank specialists when appropriate.
  • Perform quality work within deadlines with or without direct supervision.
  • Responsible for working effectively as a team contributor on all assignments.
  • Responsible for maintaining a high level of personal reliability and punctuality.
  • Responsible for selling Bank products and services via in-person and telephone conversations. Must meet minimum referral standards set by Manager.
  • Responsible for complying with policies, procedures, security requirements, and government regulations.


Education & Certifications
  • H.S. Diploma or equivalent
  • An equivalent combination of education and experience may be considered


Experience
  • 3 or more months of job-related experience including cash handling, client service and sales required
  • Previous Teller experience preferred
  • NOTE: higher levels of experience may be considered for a higher-level role in the same job


Knowledge, Skills & Abilities
  • Possess strong organizational skills and be detail oriented.
  • Basic understanding of PC with Windows based applications and calculator.
  • Basic math, negotiation, and problem-solving skills.
  • Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess good interpersonal and relationship building skills. Excellent customer service skills required.
  • Ability to work branch hours 


Compensation & Benefits
  • Targeted starting hourly range (based on experience): $18+/hour
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits | Banner Bank


$18 - $24.90 an hour

Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.


Please take time to review Banner Bank's Consent & Privacy notice before applying.


Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.


Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

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CEO of Banner Bank
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Mark J. Grescovich
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Average salary estimate

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$37440K
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What You Should Know About Banker I (Teller I), Banner Bank

At Banner Bank, we're on the lookout for a friendly and detail-oriented Banker I (Teller I) to join our Edmonds, Washington team. Being part of a bank that's been recognized as one of America's Best 100 Banks by Forbes for eight years running is just the beginning of what makes this role exciting. As a Banker I, you will serve as a key point of contact between the bank and our clients, ensuring they receive top-notch service every time they walk through our doors or give us a call. You’ll handle transactions with accuracy and efficiency while educating clients about our diverse range of products and services. We’re dedicated to helping clients achieve their financial goals, so you’ll actively recommend bank products that suit their needs and connect them with our specialists when necessary. Your role will include responsibilities like cash handling, maintaining organized records, and working collaboratively with your teammates to create a positive branch environment. To thrive here, you should have a knack for customer service, basic math skills, and effective communication abilities. We also value punctuality and reliability, as these traits help us maintain our trusted reputation within the community. In return for your hard work and dedication, Banner Bank offers competitive hourly pay, comprehensive benefits, and a supportive workplace where your contributions truly matter. If you're looking to kickstart your banking career with a company that cares about its employees and the community, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Banker I (Teller I) Role at Banner Bank
What are the responsibilities of a Banker I at Banner Bank?

As a Banker I (Teller I) at Banner Bank, your main responsibilities include processing client transactions accurately and efficiently, providing exceptional customer service, and actively referring clients to bank products and services. You'll also assist clients in reaching their financial goals and work collaboratively with your team to maintain high service standards.

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What qualifications do I need to become a Banker I at Banner Bank?

To qualify as a Banker I at Banner Bank, you need at least three months of job-related experience, including cash handling, client service, and sales. Previous experience as a teller is preferred. Strong communication skills, organizational abilities, and a solid understanding of basic math are also essential for this role.

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What is the training process for a Banker I at Banner Bank?

The training process for a Banker I at Banner Bank involves completing a straightforward application, followed by a brief assessment to understand your work style. After that, you will participate in a phone interview and an on-site interview with the management team, which will help ensure you’re the right fit for the position and the company.

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What benefits does Banner Bank offer to a Banker I?

Banner Bank provides a competitive compensation package for its Banker I positions, starting at $18 per hour, depending on experience. Employees also enjoy comprehensive benefits, including medical, dental, vision coverage, paid vacation, sick leave, a 401k plan with matching contributions, and tuition reimbursement.

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How can I excel as a Banker I at Banner Bank?

To excel as a Banker I at Banner Bank, focus on providing an excellent client experience through effective communication and relationship-building skills. Stay organized, maintain punctuality, and actively participate in team efforts. Being proactive in learning about bank products will also help you meet referral targets and satisfy client needs.

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Common Interview Questions for Banker I (Teller I)
What do you consider to be the most important skills for a Banker I?

The most important skills for a Banker I include strong interpersonal and communication abilities, attention to detail for accurate transaction handling, as well as proactive problem-solving and sales skills to recommend bank products effectively. You might mention how honing these skills in previous roles has prepared you for success in this position.

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How do you handle difficult customers in a banking environment?

When dealing with difficult customers, it’s essential to remain calm and listen to their concerns actively. Acknowledge their emotions and provide empathetic responses. This approach, combined with offering solutions or connecting them with the right bank specialist, can turn a negative experience into a positive one.

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Can you describe your experience with cash handling?

In previous positions involving cash handling, I learned the importance of accuracy and diligence. I ensured that I verified cash amounts consistently, balanced registers daily, and adapted quickly to any cash discrepancies. This experience has prepared me to manage cash effectively as a Banker I at Banner Bank.

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Why do you want to work at Banner Bank?

I admire Banner Bank’s commitment to community involvement and its decades-long reputation for excellence in banking. To be part of a team that prioritizes both employee development and client relationships aligns with my professional values, which is why I am excited about the opportunity.

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How do you approach teamwork in a banking environment?

In a banking environment, teamwork is crucial for delivering timely and effective service. I believe in maintaining open lines of communication with my colleagues, actively participating in team discussions, and supporting one another in achieving our branch goals. I feel that together we can foster a collaborative atmosphere that enhances customer satisfaction.

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What strategies do you use to meet sales targets?

I focus on understanding client needs through active listening and relationship building. By identifying opportunities to recommend relevant bank products and services, I aim to build trust and make meaningful referrals that align with their financial goals. This strategic approach has helped me successfully meet and exceed sales targets in previous roles.

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How do you manage time and prioritize tasks in a busy environment?

I prioritize tasks by assessing urgency and importance and using tools like to-do lists or digital reminders. During peak hours in a banking setting, I ensure I’m focused on client transactions first while also setting aside time for follow-up tasks. This way, I can maintain high service standards without compromising on responsiveness.

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What practices do you follow to ensure compliance with bank policies?

To ensure compliance with bank policies, I stay updated on all relevant regulations and procedures. I practice thorough documentation for every transaction and seek guidance when unsure about specific policies. My commitment to compliance not only enhances operational integrity but also ensures a trustworthy environment for clients.

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How would you describe your communication style?

I would describe my communication style as clear and adaptable. I emphasize active listening to understand client needs and tailor my responses accordingly. Whether interacting with clients or colleagues, I strive to create an open dialogue that fosters collaboration and clarity.

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What are your long-term career goals in banking?

Long-term, I aim to grow my career in banking, potentially taking on leadership roles where I can mentor new employees. I'm passionate about both client service and community engagement, and I hope to contribute to initiatives that further enhance these areas within Banner Bank.

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Banner Bank is a dynamic full-service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we will deliver superior products and services to our valued clients. We will emphasize strong ...

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Full-time, on-site
DATE POSTED
December 25, 2024

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