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There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
AECOM is seeking an experienced Client Account Manager (CAM) to support our engagements with the Federal Emergency Management Agency (FEMA) within our National Governments Business Line. In this pivotal role, you will be responsible for building and maintaining strong relationships with FEMA and other federal clients, aligning our services with their priorities and needs. The ideal candidate will possess a proven track record in managing client accounts, driving business development, and delivering exceptional service in the emergency management and disaster recovery sectors. The Client Account Manager will work and coordinate with our United States East and West regions across all of AECOM’s business lines to include Water, Environment, Program Management, Buildings + Places, Transportation, and Advisory.
This position will offer flexibility for remote/virtual work and can be based from a variety of US locations.
Job Description:
Client Relationship Management: Cultivate and maintain trusted relationships with key stakeholders across multiple FEMA directorates, including Response and Recovery, Mitigation, and Preparedness, to align with their strategic objectives and priorities.
Business Development: Identify and pursue opportunities for growth within the FEMA portfolio, including expanding services and offerings that address emerging needs.
Account Strategy: Maintain and update an annual account plan, implementing account strategies to drive sustainable revenue growth with specific defined year over year goals for Key Performance Indicators.
Collaboration: Work closely with internal teams, including operational leaders and technical experts, to coordinate service delivery and promote client satisfaction.
Performance Monitoring: Track and assess client performance metrics, identifying areas for improvement and facilitating discussions to enhance service delivery.
Proposal Development: Lead the preparation of proposals and presentations for FEMA opportunities and projects, aligning with client expectations and AECOM’s capabilities.
Account Reviews: Prepare and conduct regular account reviews with AECOM leaders to promote transparency and alignment on project goals and performance.
Industry Insight: Stay informed about trends and changes in emergency management and disaster recovery, providing valuable insights to FEMA and internal teams.
Minimum Requirements:
Preferred Qualifications:
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...
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