Job details

Customer Support Specialist - Payments

AffiniPay is a leading fintech company focused on professional services payments and practice management software, seeking a motivated Customer Support Specialist.

Skills

Interpersonal skills
Analytical thinking
Detail-oriented
Problem-solving skills
Time management

Responsibilities

Answer inbound customer support calls and provide troubleshooting
Respond to customer inquiries via email, phone, and ticketing systems
Educate customers on product usage
Document issues and reproduce steps
Investigate issues reported by customers

Education

High school diploma or equivalent

Benefits

Fully covered medical, dental and vision insurance
Flexible paid time off
401K with company match
Professional development opportunities
Competitive compensation packages

To read the complete job description, please click on the ‘Apply’ button

AffiniPay Glassdoor Company Review

3.8

AffiniPay DE&I Review

No rating

CEO of AffiniPay

Dru Armstrong

Approve of CEO

By AffiniPay

At AffiniPay, our mission is to empower professionals with the financial technology solutions they need to thrive.

43 jobs

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Financial Transaction Processing

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Austin, TX

SALARY RANGE

$45,000/yr - $50,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

October 18, 2024

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