At Affinity, we’re passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients’ concerns above everything else. We hope you’re excited about the prospect of shaping the customer experience at Affinity!
What will I be doing?
Qualifications:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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What you'll enjoy at Affinity:
Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.
A reasonable estimate of the current range is $75,000.00 - $125,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
About Affinity
With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
We use E-Verify
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At Affinity, we're on a mission to empower our customers to achieve success, and we're looking for a Customer Success Manager for our Mid-Market segment who shares that passion. In this remote position, you'll play a pivotal role in driving customer renewals and ensuring that their voices are heard throughout our organization. In collaboration with sales, product, and engineering teams, you’ll get to dive deep into our clients’ needs, advocate for their success, and help them maximize the value they receive from our Relationship Intelligence platform. If you're someone who thrives in dynamic environments and has a knack for building strong relationships, you’ll be right at home at Affinity. Your days will involve managing a book of accounts, developing strategies for engagement, and becoming a product expert to guide clients on best practices. You’ll also use your communication skills to present insights, gather feedback, and resolve escalations effectively. With over 3,000 customers worldwide and recognition as a great workplace, Affinity offers an environment that values learning, well-being, and a commitment to excellence. If you're ready to shape the customer experience and contribute to a vibrant startup culture, we want to hear from you!
Affinity's patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important con...
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