Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Support Specialist (Arabic & English) image - Rise Careers
Job details

Customer Support Specialist (Arabic & English)

What We Do


At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers  – including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga – to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For publishers, this means less lift, more players and more payers. For players, Coda’s solutions allow them to pay for play their way.


Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence. We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.


If you’re ambitious, bold and ready to take your career to the next level, get in touch!



Customer Support at Coda 


Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.


To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.




Responsibilities
  • Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
  • Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
  • Perform marketing activities with close collaborations with our marketing team.
  • Assist to conduct and carry out transaction tests to identify any potential issues of payment channels


Requirements
  • At least 2 years experience in an online or digital customer-focused role
  • Positive personality and attitude
  • Flexible to changes and has a sense of urgency
  • Excellent problem-solving skills
  • Time management skills
  • Good communication skills in Arabic, and English to answer customers' queries in Arabic, and English
  • Comfortable with shift schedules


Please submit your resume in English


Working at Coda


Joining the Coda team means diving into a fast-paced, challenging, and exciting world. With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. 


If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you!



Our Perks*


WFH Support: Get a monthly allowance to cover your work-from-home expenses and keep you connected.


Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!


Customized Benefits: Tailor your benefits with our flexible plan.


Growth Opportunities: Unlock your potential through clear progression paths.


Skill Development: Access training resources to fuel your personal and professional growth.


Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.


Family Care: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.


*Benefits are reviewed and updated on a yearly basis


We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.


Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

Coda Glassdoor Company Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Coda DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Coda
Coda CEO photo
Shishir Mehrotra
Approve of CEO
Similar Jobs
Photo of the Rise User
Coda Remote Kuala Lumpur, Malaysia
Posted 5 days ago
Mission Driven
Rise from Within
Growth & Learning
Dare to be Different
Passion for Exploration
Rapid Growth
Social Impact Driven
Inclusive & Diverse

Join Coda, a leading commerce solutions provider, as a Partner Enablement Specialist responsible for nurturing key client relationships.

Seeking a talented Food and Beverage Supervisor with banquet experience to elevate our dining service standards.

Photo of the Rise User
Posted 4 days ago

Join PEMCCO, Inc. as a Ferry Crewmember to contribute to safe and efficient ferry operations while serving passengers effectively.

Photo of the Rise User

Vizient is seeking an enthusiastic entry-level Associate to provide top-tier customer support for our innovative materials management software, ENVI®.

Posted 6 days ago

Join Macy's as a Retail Cosmetics Sales Associate, where you will provide expert beauty guidance to customers and drive sales.

Photo of the Rise User
McDonald's Hybrid Sardinia, New York, United States
Posted 3 days ago

Take charge of a team at Crosby's as a Store Manager, where your leadership will directly impact customer experience and store success.

Photo of the Rise User

Become a vital part of Domino's team as a Customer Service Representative, ensuring every customer has an exceptional experience.

Photo of the Rise User

Join our team as a Cannabis Advisor, where you'll help educate and engage customers about cannabis wellness products in a dynamic retail environment.

Photo of the Rise User

Join Allied Universal® as a Security Professional to safeguard retail locations while providing excellent customer service.

Photo of the Rise User
Posted 10 months ago

Coda started in 2014 with a simple observation: In a world full of pre-built tools and applications, why do documents and spreadsheets seem to run the world? The founding Coda team crossed paths at Google, YouTube, and Microsoft, where they saw th...

26 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Mission Driven
Rise from Within
Growth & Learning
Dare to be Different
Passion for Exploration
Rapid Growth
Social Impact Driven
Inclusive & Diverse
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 20, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
V
Someone from OH, Perrysburg just viewed Junior Project Manager * at Virtual Service Operations
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
S
Someone from OH, Cincinnati just viewed STNA 7AM-7PM (Assisted Living) at Senior Lifestyle
Photo of the Rise User
Someone from OH, Cincinnati just viewed Mail Sorter at Staffmark
Photo of the Rise User
Someone from OH, Toledo just viewed Event Assistant at Datadog
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Analyst, Corporate FP&A at Spotify
Photo of the Rise User
Someone from OH, Cincinnati just viewed Manager, Public Cloud FP&A at Zscaler
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst at American Express
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, FP&A at StackAdapt
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst (Remote - United States) at Protective
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, Acceptance FP&A at Visa
Photo of the Rise User
Someone from OH, Cincinnati just viewed Remote Inventory Clerk at Datadog
M
Someone from OH, Cincinnati just viewed Virtual File Clerk at MUTW, LLC
Photo of the Rise User
Someone from OH, Cincinnati just viewed Data Processing Clerk at Datadog
Photo of the Rise User
Someone from OH, Solon just viewed Senior Integration Engineer (w/m/d) at Safran
Photo of the Rise User
Someone from OH, North Ridgeville just viewed VP, Product Operations at Centivo
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Associate, Digital Product Operations at American Express
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Project and Operations Manager at Datadog
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Operations Manager at LinkedIn
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Senior Operations Manager - Ancillary Products at Cars24