Agile Coach

As an Agile Coach your core function is to coach and enable the Individual Customer & Advisor Network Technology (IC&AN Tech) teams to work efficiently and effectively together. You are a true Agile practitioner and coach, bringing years of experience conducting Agile events, building a community of Agile efforts and in coaching Agile teams. You will work with individual teams and over time, champion broader adoption to provide oversight of IC&AN Tech changes, Agile practices and Agile enhancements. You will be relied upon as the resident expert of Agile within IC&AN Tech.

Also, acting as an Agility Governance Lead, your objective is to establish an agility driven strategy and vision for teams and leadership to rely upon as a role model and "north star”. You will drive out a united partnership so that Agility Governance provides a means for centralized standards, while still enabling autonomy for localized Agile optimization within each respective area.

What you'll do

• Coach individuals and teams to facilitate adoption and improvement of Agile ways of working.
• Lead the Agile Transformation, including value stream identification, optimization, and use of scaling methods.
• Lead the development of the Transformation Roadmap and Guiding Vision.
• Drive organizational change, in addition to Agile practices and capabilities within the team, enabling the team to adopt and take ownership of their individual roles.
• Standardize tooling, processes, and practices to support streamlined workflow including reporting and metrics.
• Establish and mature the capability for cross-portfolio work intake management including development, health, and maintenance work.
• Implement and maintain work management standards within existing tools (e.g., JIRA boards).
• Create templates as needed for processes and events.
• Responsible for driving continuous improvement across IC&AN Tech through formal guidance, coaching and training needs.
• Establish operational and delivery performance metrics such as rate of work completion, health metrics and compliance obligations.
• Support benefits measurement and tracking of actual business value delivered vs planned.
• Establish the capability to develop, leverage and maintain dashboards and reports (using technologies like PowerBI / EazyBI).
• Participate and contribute to development and implementation of a governance framework in alignment with Office of the CIO (OCIO) for the intake and prioritization of work items.
• Provide input and contribute to the creation of resource/workforce management processes, leveraging central OCIO standards and tooling, to manage operational and delivery capacity and demand within the business unit.

What you'll bring

• Experience with Agile transformation.
• Demonstrated ability to conduct workshops and provide training and education to stakeholders and product delivery teams.
• 5+ years Agile experience, including 2+ years as an Agile practitioner (Scrum Master or Product Owner) and 3+ years as an Agile Coach, preferably in an environment with multiple Agile teams (i.e. scrum of scrums or SAFe)
• Required Designations/Certifications/Licenses: Professional Scrum Master I (PSM I) or Certified Scrum Master (CSM), Kanban Management Professional (KMP).
• Desired Designations/Certifications/Licenses: Recent Agile coaching certification including one or more of Agile Coaching Certification (ICP Agile Certified Coaching), Scaled Agile Framework (SAFe) Program Consultant (SPC), Scrum Alliance Certified Team Coach. Professional Scrum Master III (PSM III) or Certified Scrum Professional Scrum Master (CSP-SM) an asset.
• Specialized Knowledge/Experience: Experience in methods and frameworks including Scrum, Kanban, Scaled Agile Frameworks (SAFe), Lean, DevOps and Continuous Delivery. Experience running Agile projects of varying size and complexity.

Who you are

• Passionate about Agile ways of working
• Enthusiastically devoted to driving the adoption and optimization of Agile processes, principles and practices
• Deep understanding of group dynamics and coaching
• Not afraid to go outside of your comfort zone and to have difficult conversations
• Ability to leverage metrics for continuous improvement, and thoughtful data inspired decisions
• Keeps up to date with Agile practices, processes, and configuration patterns
• Supports proactive identification of risk and issues
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources