Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
Our Community team exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering.
The Difference You Will Make:
The Airbnb Community Voice team's mission is to build Community so that Hosts feel treated as partners. A key part of that is to ensure our Hosts are heard and that they understand our products and how they benefit them. We aim to draw inspiration from Hosts, to better understand their needs, and to build products Hosts will love.
This role is critical in that mission by actively listening to our Host community through our various community channels (for example Host Clubs, Community Centre, Host Advisory Board etc) and advocating for them across Airbnb’s product, policy and global operations teams. It also partners closely with Host Communications and Host Development to elevate what we are hearing.
This role is responsible for 3 key areas
This role is unique in that it directly interacts with Hosts and connects their feedback to senior internal stakeholders. It requires a rich understanding of Airbnb’s marketplace, a passion for our Hosting Community, and the ability to simplify a significant amount of information for a senior audience within Airbnb.
This role also requires a highly consultative and collaborative approach in working closely with a broad set of stakeholders to advance how we utilize signals we hear from Hosts globally. The ideal candidate has excellent research, product, insights, or Community experience.
In this role, you will work closely with and report to the Director, Community Voice.
A Typical Day:
Your Expertise:
This is a unique role, we are looking for a variety of candidates that have a mix of experience. We encourage you to apply if you have related experience, for example;
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.
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