Employee Experience Technical Writer

The Employee Experience Technical Writer at Airbnb is responsible for developing content strategies for Digital Employee Experience (DEX) initiatives, drafting and editing engaging documentation, and ensuring optimal tool usage across various platforms. You will partner with Knowledge Managers to enhance documentation and provide user guides, while also creating frameworks for employee journey documentation and tool consolidation efforts.

To be a strong candidate for the Employee Experience Technical Writer role at Airbnb, you should have at least 7 years of technical writing experience, preferably in an HR environment. A Bachelor’s degree in a related field is preferred, along with hands-on experience with HR tools such as Workday and Greenhouse, and proficiency using content management systems like Confluence.

The Employee Experience Technical Writer contributes significantly by creating clear and impactful documentation that supports employee adoption of new tools and processes. They are central to making complex technical information accessible and relevant, enhancing overall employee engagement and productivity by collaborating with cross-functional teams.

Familiarity with HR tools such as Workday, Greenhouse, and visualization tools like Miro is essential for the Employee Experience Technical Writer position at Airbnb. Additionally, experience with content management systems such as Confluence and RightAnswers, as well as the ability to produce materials across diverse media formats, will be advantageous.

The Employee Experience Technical Writer position at Airbnb is remote eligible, providing flexibility for work locations while encouraging occasional on-site collaboration at Airbnb offices. This hybrid work environment allows for a balance between independent work and teamwork that fosters creativity and innovation.

In responding to this question, highlight specific projects or documentation you’ve completed in the HR sector. Discuss tools you've used and the impact your writing had on improving employee understanding or engagement with HR processes.

Talk about your approach to researching user needs and how you utilize feedback to refine your content. Share examples of how you've collaborated with end-users to tailor your documentation.

Discuss your methods for analyzing existing content, such as user feedback or performance metrics, and how you prioritize updates to ensure the most relevant and useful information is available.

Share your process for developing templates, including how you align them with organizational style guides and the importance of versatility for different types of content. Mention any specific tools you use for this purpose.

Provide a specific example that illustrates your collaborative spirit, focusing on how you listened to different perspectives and found common ground while ensuring the documentation met all stakeholders' needs.

Explain the tools and techniques you employ to create visuals that complement your documentation. Highlight your experience with tools like Miro or other graphics software and discuss how visual content improves user understanding.

Describe your organizational strategies, such as using project management tools or setting priorities based on deadlines and importance. Mention any systems you’ve developed that have helped you workflow effectively.

Talk about your approach to resolving conflicts, such as keeping an open dialogue, seeking to understand their perspective, and grounding the discussion in user needs while collaboratively finding a solution.

Emphasize the critical role that documentation plays in employee efficiency and onboarding, clarifying complex processes, and fostering a culture of continuous learning and improvement within the organization.

Reflect on your passion for improving employee experiences and how Airbnb’s commitment to community and innovation resonates with you. Discuss what you believe you can bring to the table that aligns with their mission.