Partner Account Manager, North America Market - San Francisco

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the role: We are seeking a driven and dynamic individual to join our NAM Partnerships team in the New York or San Francisco office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. 

As Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners, BPO’s, and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).   

This role is for the Aircall office in New York or San Francisco (at least three days per week at the office).

• Partnership Development: Drive engagement, enablement, pipeline, and revenue for one of Aircall’s key markets. Actively manage a portion of the partnership portfolio, contributing directly to partnership targets and success. Build and cultivate lasting, meaningful relationships with our partners’ teams to increase awareness of the Aircall value proposition.
• Partner Communication: Effectively communicate our vision, value proposition and technological aspects of the product to our partners. Conduct presentations and demos to support partner enablement and to drive lead generation and partner retention.
• Cross-Department-Collaboration: Work in tandem with our internal sales and CSM teams to leverage synergies, drive sales and ensure a unified approach to our partners.
• Performance Management: Track the operational side of the business by capturing opportunities in Salesforce and managing the sales process together with the wider Aircall sales team. 
• Portfolio Management: You will be responsible for growing an existing portfolio of partners as well as source, onboard, and activate new partners. You will be expected to run extensive and continuous discovery conversations, develop success strategies and mutual action plans, track and ensure partner performance, and schedule and manage regular check-ins, QBR’s, and other related meetings. 
• Travel: Some travel will be expected to attend expos, conferences, and in-person partner visits.

• Dynamic & Tech Savvy: We’re looking for someone who is comfortable operating in a dynamic environment, you take initiative and are excited by complex challenges.
• Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player! 
• Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed. 
• Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact.
• Culture Add: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the NAM region.

• Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field.
• You have at least 2-3 years or more of experience, ideally in a Partnerships, Sales, or Account Management roles, in a competitive, data-driven environment.
• You have a Sales mindset, always looking for the next business opportunity.
• You have a strong understanding of SaaS business models and an interest in technology.
• Analytical and strategic thinking abilities, KPI driven approach.
• Excellent communication, negotiation, and interpersonal skills.
• Confident communicator, native in English

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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