Airport Operations Customer Service Safety Program Manager

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The AOCS Safety Program Manager is the sole subject matter expert in safety management activities within the Airport Operations & Customer Service (AOCS) division at Alaska Airlines (AS). As an individual contributor, this role defines long-term strategy for the divisional Safety Management System (SMS) program and exercises considerable latitude and initiative to solve complex issues associated with the AOCS divisional SMS program.

Key Duties

• As the lead subject matter expert in safety management for AOCS, oversee safety management activities, including the SMS program.
• Define long-term strategy for the SMS program and oversee and own changes for continuous improvement.
• Exercise considerable latitude and initiative to embed SMS principles in the operation and ensure processes are in place and followed within the division, including completion of SMS training.
• Influence across company and several levels up as the Safety division liaison for AOCS Stations and AOCS Cargo.
• Lead Safety Vision & Value initiative for AOCS and oversee the divisional Safety Recognition program.
• Manage design, implementation, and maintenance of a Leading Indicator program, working closely with station leadership.
• Develop and maintain an effective SMS data analysis review process that actively involves key division stakeholders and proactively identify safety risks and drives initiatives to mitigate those risks.
• Collaborate with station management and the Safety division to ensure continual improvement in safe operations.
• Network with and represent Alaska Air Group at industry, government, and regulatory agency meetings as necessary.
• Make decisions on an effective reporting process for purpose of sharing of results and facilitating discussion of the SMS program with senior leaders within the division through the DAG and SRB process.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in station operations with compliance oversight, Project Management, Safety Management System oversight, or Aviation Data Analysis.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Experience with Safety Management Systems and a full understanding of 14 CFR Part 5.
• A thorough understanding of airline safety and operating standards, including ground operations.
• Analytical with strong professional curiosity.
• Strong understanding of systems and processes.
• Strong desire to work collaboratively with internal customers, companion workgroups, and outside agencies.
• Ability and willingness to travel up to 10% of the time.
• Excellent communication skills (e.g., verbal, written, and listening).
• Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Experience working with regulatory or other governmental agencies.
• Safety Management System training including Safety Risk Management and Safety Assurance.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$112,400 - $174,200 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 7/26/2023

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2023-10954

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.