Job details

Customer Support Associate - job 2 of 2

Join our award-winning Top Workplace providing exceptional phone-based technical support to our service providers. Prior technical knowledge not required; great opportunity for career changers.

Skills

Strong customer service orientation
Logical thinking and problem-solving skills
Technical aptitude and computer skills
Excellent written and verbal communication skills

Responsibilities

Provide exceptional phone-based customer support for Alarm.com products and services
Develop troubleshooting steps to solve technical concerns and find solutions
Share knowledge within the team and participate in product testing
Collaborate with team members for quality improvement

Education

Bachelor’s Degree preferred

Benefits

Competitive pay and benefits package
Healthcare options with company subsidy
401(k) with employer match
Paid holidays and time off increasing with tenure
Paid parental leave and company paid STD/LTD and life insurance
Casual work environment

To read the complete job description, please click on the ‘Apply’ button

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CEO of Alarm.com

Steve Trundle

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By Alarm.com

Headquartered in Tysons, VA, with offices in 10 US cities, Alarm.com is the leading platform for intelligently connected properties. We create innovative technology that deepens the connection between people and the things they care about most: th...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Computer Hardware Development

TEAM SIZE