RMA Technician

An RMA Technician at OpenEye is responsible for repairing and testing products returned for repair and credit. Under the direction of the RMA Manager, you’ll troubleshoot malfunctions, communicate effectively about workflow, and ensure that each unit meets our high-quality standards before returning it to service.

To qualify for the RMA Technician role at OpenEye, applicants should possess a High School Diploma or a General Education Degree, along with at least one year of related experience or training. Strong communication skills and the ability to lift up to 75 pounds are also essential for this position.

If you join OpenEye as an RMA Technician, you'll enjoy a competitive hourly wage of $19 to $21, an annual discretionary bonus, and a range of benefits including medical, dental, and vision coverage starting on your first day. Additionally, we provide a generous 401(k) match, paid time off, and educational assistance, among other perks.

At OpenEye, we value the growth of our employees. As an RMA Technician, you’ll have opportunities for professional development through our Educational Assistance Program. This program helps support your ongoing education, whether it be for certifications or degrees, promoting your advancement within the company.

OpenEye prides itself on its collaborative and fun work culture. RMA Technicians are encouraged to share ideas and contribute to a positive work environment. Casual dress is prominent, and we prioritize engaging our team members through activities and initiatives that foster camaraderie and creativity in the workplace.

When answering this question, detail your specific experience with similar products. Mention any relevant tools or systems you used and describe a challenging repair situation you handled. This demonstrates your technical skills and troubleshooting abilities.

Explain your approach to prioritization based on urgency and product type. Mention any tools or methods you use to keep track of repairs and communicate effectively with your team. This shows your organizational skills and ability to manage time efficiently.

Discuss the steps you would take, such as documenting the issue in detail, consulting with colleagues, or escalating the problem. Highlight your problem-solving approach and willingness to seek assistance when needed, which shows your commitment to customer satisfaction.

Share a specific example where you identified an inefficiency in your workflow. Discuss how you implemented changes, the impact it had on productivity or quality, and what you learned from the experience. This reflects your proactive attitude toward continuous improvement.

Discuss your preferred communication tools and methods, emphasizing clarity and openness. Provide examples of how you’ve successfully communicated challenges or updates in previous roles, which demonstrates teamwork and collaboration skills.

Think about your passion for technology and problem-solving. Share how this drives you to excel and contribute to your team's success, connecting it to your motivation to join OpenEye as an RMA Technician and make a difference.

Describe your strategies, like following specific blogs, attending webinars or workshops, and engaging with professional communities. This showcases your commitment to lifelong learning and professional growth in the technical field.

Discuss how timely communication and problem resolution impacts customer satisfaction. Provide examples of how you've prioritized customer service in past experiences, which illustrates your commitment to the values of OpenEye.

Emphasize practices you follow to ensure safety, such as proper lifting techniques and utilizing tools like dollies when needed. This highlights your awareness of workplace safety and your ability to handle the physical demands of the RMA Technician position.

Mention qualities such as attention to detail, technical proficiency, effective communication skills, and the ability to work as part of a team. Explain why these qualities are vital for success in the role, aligning with OpenEye's values and culture.