Assistant Customer Service Manager

Albertsons-Safeway's Northern California Division has an opening for an Assistant Customer Service Manager. The Assistant Customer Service Manager provides positive/proactive leadership and instruction in the area of Customer Service, Retail Integrity, and Operations. Responsible for customer service experience, retail integrity, achievement of budget goals for labor, cash variation, check... expense and supplies in all stores. Oversee implementation of all customer service initiatives. Mentor, develop, and train Store Execution and Retail Integrity Managers in maintaining operational excellence, maximizing sales and profits. Responsible for compliance to company policies, procedures, and applications in the front end. Responsibilities • Leads and manages total store Customer Service for the Division • Promotes Service First, Second to None culture with Division Staff and store associates. • Direct and monitor store service performance utilizing measurement tools such as Customer SAT, service shops, etc. • Create a Customer Service culture and environment. • Provide coaching and training to improve store Customer Service performance. • Create clear objectives with commitments accountability. • Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc. • Communicates Customer expectations and opportunities • Create Division plan and metrics to exceed customer expectations • Measure Division performance against plan and metrics • Responsible for Service content in Division monthly newsletter. • Provides the communication interface between Boise Store Support and the Division. • Participates in Division, Area and store meetings. Provides verbal and written communication to division and store personnel. • Train and Mentor • Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants and Scan Coordinators. • Implement and measure the Company’s Core Values through team building, solid training programs and communication across all departments. • Compliance and Execution • Uphold the adherence to company policies and procedures. • Cash management, Retail Integrity, State and Federal regulations • Oversee all Ads ensuring promotional information is supported at the Host pricing system as well as by the POS Systems. • Partner with Loss Prevention to address and resolve operational violations and investigations. • Partner with Execution Operations Managers and the Installation Services Teams to coordinate the installation of store systems equipment within the Division. Salary range is $69,600 to $90,500 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. This position observes our hybrid "Presence with a Purpose" work model blending remote work with intentional time in the office to build community, create connections, and work together collaboratively. Qualifications Education Level • Bachelor’s degree in business, finance or related field and/or at least 5 years’ experience in retail store operations preferred. Experience Level • Experience as a Store Director or Assistant Store Director is helpful Skills and Experiences • Financial acumen and analytical skills combined with an attention to detail • Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures. • Must have a good understanding of Company scanning and price maintenance support application systems and practices. • Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company. • Must have complete knowledge of front-end company policy and procedures. • Understand the completion of store bookkeeping duties. • Must have the ability to work with and through others to achieve results. Must work effectively in a team environment. Team and relationship building skills are required. • Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively. Must be able to communicate concepts, procedures, and systems needed clearly. • Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge • Requires analytical ability. Travel Requirements: Travel dependent upon geography Physical Environment • Most work is performed in a temperature-controlled office or retail store environment. • Store visits involve regular standing, walking, climbing stairs, and movement in and around machinery and hazardous equipment, as well as backstage receiving and production areas. • Incumbent may sit for long periods of time at desk or computer terminal. • Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday. • Stopping, bending, twisting, and reaching may be required in completion of job duties. Why You Will Choose Us Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better! We also provide a variety of benefits, including: • Diverse & Inclusive Work Culture • Competitive Wages • Bonus Eligible, where applicable • Flexible work schedules • Associate discounts • Leaders invested in your training, career growth & development. • Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) • Vacation / Paid Time Off Our Values We put people first. We are customer driven. We value different perspectives. We raise the bar. We act as owners. We are one team. We build belonging. We are committed to a healthy future. About Us Albertsons-Safeway's Northern California Division office is located in Pleasanton, CA. Albertsons Companies is at the forefront of the revolution in retail. We have a new vision: forging a retail winner that is admired for national strength with deep local roots, that offers an easy, fun, friendly, and inspiring experience, no matter how a customer chooses to shop with us. We want talented individuals to be a part of this journey! Come bring your flavor! The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons-Safeway is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, prior or on any other basis prohibited by law