Job details

Customer Support Specialist

Algolia is looking for a Customer Support Specialist to help customers with product questions, technical issues, and improve overall customer experience.

Skills

Strong desire to help and solve problems.
Ability to explain technical concepts clearly.
Effective verbal and written communication skills.
Experience with RESTful APIs and programming languages like Javascript or Python.
Experience with ticketing systems like Zendesk.

Responsibilities

Handling product questions and technical queries via various support channels.
Writing and contributing to support documentation.
Providing updates to customers on their queries.
Conducting professional and empathetic conversations with customers.
Collaborating with the Support team to improve processes.

Benefits

To read the complete job description, please click on the ‘Apply’ button

Algolia Glassdoor Company Review

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CEO of Algolia

Bernadette Nixon

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By Algolia

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FUNDING

Series D

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE