Operations Associate (Part-Time) - Dumbo

As an Operations Associate at Alo Yoga, you'll be responsible for executing inventory management processes, addressing inventory accuracy issues, and supporting various operational tasks like managing shipments, sales floor recovery, and more. You will collaborate closely with the Operations & Visual Management team to champion strong visual standards and ensure a clean and efficient retail environment.

To qualify for the Operations Associate position at Alo Yoga, you should have at least 1 year of experience in a client-centric sales and operational environment. Being able to lift up to 50 pounds, maintain an active movement throughout the store, and embody a passion for exceptional customer service are crucial. Most importantly, aligning with Alo’s guiding principles will make you a perfect fit!

As a Part-Time Operations Associate at Alo Yoga, you can work up to 30 hours per week with a minimum shift of 4 hours. Note that full availability is expected during peak holiday times, specifically from Black Friday through the end of the holiday season.

Operations Associates at Alo Yoga enjoy a range of perks, including a generous employee discount, free access to Alo Moves, competitive health benefits for full-time employees, monthly store incentives, and a clothing allowance. With bonuses through the Store Incentive program, you'll have several opportunities to enhance your overall compensation.

The base pay for an Operations Associate at Alo Yoga ranges from $17.00 to $19.00 per hour in Brooklyn, NY. Additionally, associates can participate in the Company's monthly store incentive bonus program, potentially increasing total compensation.

In your response, emphasize your attention to detail and experience with inventory management systems. Discuss methods such as regular audits, tracking sales trends to anticipate stock needs, and maintaining clear communication with your team to address discrepancies swiftly.

Highlight your time management skills and ability to multitask. Mention that it’s vital to assess peak needs, delegate when appropriate, and maintain a strong focus on customer service while ensuring operational tasks are executed promptly.

Share a specific situation where you approached a customer concern with empathy and action. Detail your process for understanding the problem, providing a solution, and ensuring customer satisfaction, emphasizing your commitment to a positive shopping experience.

Explain that the first step is conducting a thorough investigation to identify the root cause. Collaborating with team members and gathering data will be key in resolving issues while implementing preventive measures for the future.

Discuss the significance of open communication, mutual support, and the shared goal of enhancing the customer experience. Provide examples of past experiences where collaboration led to successful outcomes.

Share your knowledge and experiences regarding maintaining branding standards on the sales floor. Discuss any techniques you've utilized to create inviting displays and how you stay aligned with company guidelines.

Express your enthusiasm for mindful movement and a passion for the values Alo embodies. Mention how you want to contribute to a positive and vibrant retail experience while growing personally and professionally with a brand you admire.

Identify common challenges like balancing customer service excellence with operational efficiency. Discuss your strategies for overcoming these obstacles, such as developing strong time management abilities and adaptability.

Relate an example where you successfully adapted to a new procedure by being proactive in gathering information, practicing, and asking for assistance when needed. Emphasize your capability and willingness to learn in fast-paced environments.

Talk about your awareness of workplace safety practices, like adhering to company guidelines, maintaining clean store spaces, and promptly reporting any hazards. Stress that safety is a priority not only for you but for your entire team.