Sales & Service Lead - La Encantada Shopping Center

As the Sales & Service Lead at Alo Yoga, you will be responsible for enhancing the guest experience on the sales floor, leading the team to deliver exceptional service while ensuring guest education. You’ll analyze performance reports to identify growth opportunities, manage business operations such as inventory and budgets, and partner with team members to implement effective sales strategies.

To thrive in the Sales & Service Lead role at Alo Yoga, candidates should have at least 2 years of experience in a client-centric sales environment, along with proven leadership capabilities. Excellent interpersonal skills, a self-motivated attitude, and energy to integrate fun with work are essential to foster a positive workplace culture. Additionally, aligning with Alo's guiding principles is crucial.

The Sales & Service Lead position at Alo Yoga is a full-time role requiring 32-40 hours per week. Employees should have flexible availability and be prepared to work during peak days, weekends, and the blackout period from Thanksgiving through the end of the holiday season.

As a Sales & Service Lead at Alo Yoga, you will enjoy a range of employee benefits, including a generous discount on Alo’s products, free access to yoga classes, healthcare options, 401K with company matching, and monthly store incentives. These perks aim to support your well-being and professional growth while making your work experience enjoyable.

In your role as Sales & Service Lead at Alo Yoga, you'll embody the company’s mission of mindful movement and a supportive community. By leading by example and inspiring team members in their daily operations, you're instrumental in creating a positive environment that resonates with customers and fellow associates alike.

To prioritize customer service as a Sales & Service Lead, focus on assessing each guest’s needs through active listening and engagement. Implement training and feedback sessions for team members to enhance their skills, ensuring that everyone on the floor provides personalized service while creating a warm and welcoming environment.

In my previous role, I organized weekly team meetings to discuss sales targets and recognize achievements. I encouraged open feedback and provided individual coaching, which boosted team morale and enhanced our collective performance, ultimately leading to increased sales.

To enhance guest education, I would implement interactive training sessions with the team, allowing us to demonstrate products' features effectively. Sharing personal stories about the benefits of our offerings can also create a connection with customers, fostering an environment of trust and informed purchasing.

I believe in addressing underperformance directly yet compassionately. I would schedule a one-on-one meeting to discuss their challenges, offer support, and collaboratively establish clear, achievable improvement goals. Regular check-ins would follow to monitor progress and motivate them continuously.

I monitor several key metrics to assess sales performance, including sales per hour, conversion rates, and customer satisfaction scores. This data helps identify trends and areas for improvement, allowing me to tailor coaching and strategies to drive better results.

Fostering a positive team culture involves open communication, team-building activities, and celebrating successes. I would establish an atmosphere of trust where everyone feels valued and encouraged to share ideas, contributing to a supportive work environment that drives morale and performance.

Empathy is crucial in sales leadership as it allows leaders to connect genuinely with both team members and customers. By understanding their perspectives and feelings, I can provide better support, tailor training, and ultimately enhance the overall experience for everyone involved.

On the sales floor, I prioritize tasks based on urgency and impact. I use a flexible approach, adapting to real-time events while delegating tasks to ensure the team operates efficiently. Proactive planning, along with addressing customer needs as they arise, supports my effective time management.

I have extensive experience in sales reporting and data analysis, where I regularly reviewed metrics and reports to identify performance trends and areas for improvement. This analysis directly influenced action plans, helping drive revenue and engagement throughout the store.

As a Sales & Service Lead, I am motivated by the opportunity to create meaningful connections with both guests and team members. Watching my team excel, boost sales, and ultimately contribute to a positive retail experience energizes me and drives my commitment to Alo’s mission.