Sales & Service Manager - Seaport

As a Sales & Service Manager at Alo Yoga, your main responsibilities include driving sales initiatives, ensuring an excellent guest experience, coaching your Sales & Service team, and collaborating with the General Manager to implement store strategies. You will need to analyze sales data, build lasting client relationships, manage store operations, and motivate your team to embody Alo’s values.

To qualify for the Sales & Service Manager position at Alo Yoga, you'll need 3-5 years of retail or related leadership experience, outstanding communication skills, and a working knowledge of MS Office applications. Being agile, able to handle multiple tasks, and embodying Alo's guiding principles are essential to succeed in this role.

The Sales & Service Manager role at Alo Yoga differs from typical retail positions by emphasizing a culture of mindfulness and community. Besides standard retail duties, you're expected to foster a meaningful guest experience and cultivate a team that is passionate about health, wellness, and customer service, all while sharing Alo's mission.

At Alo Yoga, a Sales & Service Manager can enjoy various growth opportunities including internal promotion potential, skill development through continuous coaching, and participation in strategic decision-making. With Alo's commitment to nurturing talent, there's ample opportunity for career advancement within the company.

As a Sales & Service Manager at Alo Yoga, you'll receive fantastic perks like a generous employee discount, a clothing allowance, access to competitive medical, dental, and vision plans, 401K matching, yoga class access, and participation in monthly store incentive programs, enhancing your overall compensation package.

In your response, share specific examples of your leadership style, how you've managed team dynamics, motivated employees, and achieved sales goals. Highlight any training programs you've initiated or employee development strategies that have been effective.

Focus on your approach to creating a welcoming atmosphere, actively listening to customer needs, and training your team to engage with guests effectively. Mention any specific tactics you use to gather customer feedback and improve service.

Discuss your familiarity with sales trends in the retail industry, examples of successful sales initiatives you've launched in the past, and how you'd tailor strategies to foster Alo Yoga's culture and customer base.

Illustrate your conflict resolution skills by providing examples of past experiences where you effectively managed disagreements and facilitated discussions to reach a resolution that aligned with company values.

Talk about key performance indicators (KPIs) like sales growth, customer satisfaction scores, employee engagement levels, and inventory turnover rates, explaining how each metric impacts overall store strategy.

Share your personal connection to wellness, mindfulness, or community-driven initiatives. Explain how these align with Alo's mission and how you envision contributing positively to that culture.

Reveal your training strategy and how it improved team performance. Include feedback from team members or outcomes like improved sales or customer satisfaction metrics.

Discuss your organizational skills and mention specific methods you use, such as creating checklists, delegating tasks, and using technology or scheduling tools to maintain efficiency.

Explain your communication techniques, providing examples of how you have fostered open dialogue within your team and ensured clarity around goals and expectations.

Articulate your approach to performance management, including how you would provide constructive feedback, set improvement goals, and offer support or resources for professional development.