Sales & Service - Streets of Southpoint

As a Sales & Service Manager at Alo in Durham, your key responsibilities include leading the Sales & Service team, delivering exceptional guest experiences, managing store data and budgets, coaching team members, and ensuring efficient store operations. Collaboration with the General Manager is crucial as you develop and implement the sales and service strategy while representing Alo’s mission in all your interactions.

To qualify for the Sales & Service Manager position at Alo, you'll need 3-5 years of retail or related industry leadership experience. Additionally, strong interpersonal and communication skills are essential. Familiarity with MS Office and the ability to adapt to a fast-paced environment are also important, along with a passion for Alo’s values and mission.

Alo is dedicated to the professional growth of its Sales & Service Managers. This includes continuous coaching, development opportunities, and the chance to lead a dynamic team in an empowering environment. You'll also be encouraged to establish recruitment strategies and succession planning, ensuring you have the tools needed for success in your role.

Sales & Service Managers at Alo enjoy a competitive benefits package, which includes health plans, generous employee discounts, free yoga classes, clothing allowances, and 401K options with company matching. Additional perks, such as access to mental health resources and new parent support, showcase Alo’s commitment to employee well-being.

The work schedule for a Sales & Service Manager at Alo is designed to align with the needs of the business. Full-time employees should be available for various shifts, including openings, closings, and weekends. Notably, all employees must work during the peak holiday season, from Thanksgiving through early January, to ensure optimal store performance during high-demand times.

When discussing your leadership style, focus on collaboration and empowerment. Highlight how you prioritize team development and accountability while maintaining a positive and motivating environment. Share specific experiences where you successfully inspired your team to meet sales targets or enhance guest experiences.

In answering this question, share a specific initiative you led, such as implementing a customer feedback system, staff training for guest engagement, or enhancing product knowledge. Discuss the outcome, focusing on metrics like increased customer satisfaction, repeat visits, or improved sales figures.

Discuss your approach to setting realistic goals based on data analysis and market trends. Explain how you regularly monitor performance and adjust sales strategies as needed. Highlight your ability to motivate your team through training and positive reinforcement to drive results.

Describe your conflict resolution approach, emphasizing communication and understanding. Share an experience where you successfully mediated a team dispute, focusing on how you encouraged open dialogue and teamwork to achieve a positive outcome.

Emphasize the importance of active listening and personal connections in building customer relationships. Discuss specific techniques such as remembering names, anticipating needs, and following up with clients to demonstrate genuine care and commitment to their satisfaction.

Talk about the importance of process improvements that still prioritize guest interaction. Share examples of how you streamlined operations without sacrificing personal touch, such as using technology to manage inventory while enabling staff to focus on guest engagement.

Mention metrics like sales per hour, conversion rates, and customer retention rates as critical indicators of sales performance. Explain how you would track these metrics to identify areas for improvement and ensure transparency with your team.

Discuss the importance of regular check-ins and setting clear, achievable goals aligned with overall sales targets. Highlight your commitment to providing ongoing feedback, coaching sessions, and recognition programs to motivate and encourage team members.

Share your background in budget management, focusing on how you've developed, monitored, and adjusted budgets to meet business needs. Provide real examples where you've successfully reduced costs while maintaining quality service and performance.

In your response, convey your passion for the Alo brand and its mission of mindful movement. Explain how your experience aligns with their values, and express excitement about leading a team committed to enhancing guest experiences in a community-focused environment.