IT Engineer

As an IT Engineer at Alto, you'll be on the front lines of technology, implementing Okta-based identity solutions, maintaining our macOS/Windows fleet, and ensuring our security posture is robust. Your key responsibilities will include managing SaaS platforms, providing IT support, and leveraging endpoint management tools to keep everything running smoothly.

To qualify as an IT Engineer at Alto, you should have 5-7 years of experience in IT Support and Engineering. Experience in identity management tools like Okta and familiarity with the Atlassian product suite is essential. A deep understanding of endpoint management stacks and cloud-first architectures also gives you an edge in this role.

Alto fosters a supportive and collaborative work environment for IT Engineers. You’ll receive guidance from the Director of Information Security & Technology and have opportunities to collaborate with other teams. We also provide access to cutting-edge tools, continuous learning opportunities, and an emphasis on work-life balance.

Yes! The IT Engineer role at Alto offers a hybrid work model. You will primarily work remotely, but there's also the chance to collaborate in our Nashville office once a week, supporting both local and remote Altonians.

Alto provides an impressive benefits package for IT Engineers, including open PTO, comprehensive health insurance, 401(k) matching, equity compensation, and flexible working arrangements. We emphasize a healthy work-life balance, and our culture encourages taking well-deserved breaks, such as our no-meeting Fridays.

In your response, highlight specific projects where you have implemented Okta or similar identity management solutions. Explain processes you’ve optimized and how your contributions improved security and user access, showcasing your technical skills and understanding of IAM.

Describe your methodology for diagnosing IT problems, including gathering information, isolating variables, and using available documentation. Giving examples of successful resolutions and your problem-solving skills can impress interviewers and demonstrate your effectiveness in this role.

Share your familiarity with tools like Jamf Pro or GitHub. Discuss how you’ve used these tools to maintain macOS/Windows devices and manage their lifecycles, focusing on deployment and vulnerability management tasks.

Articulate a strategy for assessing the needs of the teams involved and aligning the SaaS tools with those processes. Mention your experience with building automation to facilitate integration and how it can reduce manual tasks, thus boosting efficiency.

Mention specific sources, such as blogs, webinars, or courses, that you follow to keep abreast of changes in the IT security landscape. Discuss times when new knowledge has directly benefited your work or security posture.

Choose a meaningful project, detailing the challenges faced, your approach to overcoming them, and the outcomes. This demonstrates your ability to navigate complex situations and illustrates your problem-solving skills.

Explain your prioritization framework and how you determine urgency versus importance in support requests. Provide examples that showcase your ability to juggle responsibilities effectively while maintaining a high level of support.

Share specific examples of security tools you've implemented or managed, explaining your role and contributions. Highlight your understanding of tools like CrowdStrike and Datadog, and how they strengthen security posture.

Discuss any initiatives you’ve undertaken that led to improved workflows or efficiencies within your previous teams. Use metrics or specific examples to demonstrate the tangible impact of your contributions.

Talk about aspects like problem-solving, the dynamic nature of IT, and the opportunity to stay innovative. Illustrate your passion for technology and how it aligns with the mission of aiding others through your work.