Service and Support Coordinator

As a Service and Support Coordinator at AMAROK, your main responsibilities will include answering incoming calls, processing a high volume of emails, monitoring service agreement updates, and providing expert troubleshooting assistance. You will also triage service needs and create work orders for our technicians while preparing system utilization reports and following standard operating procedures.

To apply for the Service and Support Coordinator position at AMAROK, you should have at least two years of related experience, with tech support and troubleshooting experience being a plus. Candidates should also possess strong time management skills, active listening skills, and the ability to communicate clearly in both written and verbal formats.

Team collaboration is crucial for a Service and Support Coordinator at AMAROK. Being team-oriented allows you to effectively communicate and work closely with colleagues to ensure that customer service needs are met promptly and efficiently, ultimately contributing to overall customer satisfaction.

As a Service and Support Coordinator at AMAROK, you can expect to work a Monday to Friday schedule from 9 am to 6 pm. This allows for a consistent work-life balance while fully engaging in your responsibilities during business hours.

AMAROK offers a comprehensive benefits package for Service and Support Coordinators, including health benefits like medical, dental, and vision, a tuition reimbursement program, short and long-term disability, life insurance, and a matching 401K retirement plan, alongside generous PTO.

In handling customer service inquiries, it’s important to provide clear examples from your past roles. Explain how you managed high volumes of calls and emails, addressed customer concerns, and followed up to ensure they were satisfied with the resolution.

To prioritize tasks in a fast-paced environment, I would recommend discussing your methods for organizing tasks by urgency and importance. Highlight any tools or techniques you use to stay on top of multiple requests, such as task lists or time management software.

Effective communication with clients involves being clear, concise, and empathetic. Share specific strategies you employ, such as active listening, confirming understanding, and providing timely feedback, all of which help in building a professional rapport.

When handling difficult customer situations, remaining calm and patient is key. Discuss your approach to de-escalating issues, where you would take the time to listen to the customer's concerns fully before seeking solutions that meet their needs.

When answering this question, share a specific scenario where you went above and beyond to help a customer. Explain what actions you took and the positive outcome that benefited both the customer and the company.

When discussing your experience with Microsoft Suite, highlight specific applications you’re proficient in, such as Word, Excel, and PowerPoint. Provide examples of how you've utilized these tools in previous roles to enhance your work efficiency.

Managing stress effectively during busy periods often involves maintaining a balanced routine and incorporating breaks. Discuss any techniques you utilize, such as prioritizing tasks and practicing mindfulness, to keep stress levels in check.

Share an experience where teamwork was essential for solving a problem. Discuss each team member's roles, how you communicated effectively, and the successful outcome that resulted from your collaborative efforts.

Motivation for providing great customer service often stems from a genuine desire to help others. Emphasize your passion for creating positive experiences and building relationships as fundamental factors that drive your commitment to excellent service.

When answering why you want to work for AMAROK, mention specific aspects that resonate with you, such as their company culture, commitment to security solutions, and employee benefits. Connect these elements to your career goals and values.