Business Support Analyst

As a Business Support Analyst at Amartha, your primary responsibilities involve developing and executing strategies to boost product adoption among our borrowers. You will work on various projects, collaborating with Field Officers and Business Units to address issues and ensure effective business processes. Monitoring performance against targets and identifying ways to exceed them will also be a core part of your role.

To qualify for the Business Support Analyst position at Amartha, you should have at least 2 years of work experience with us, combined with a Bachelor’s degree. Strong analytical skills, excellent verbal communication, and proficiency in Microsoft PowerPoint and Excel are also vital. An entrepreneurial spirit and the ability to work effectively with diverse teams in a fast-paced environment are essential.

The role of a Business Support Analyst at Amartha requires excellent analytical skills to interpret data effectively, as well as strong communication skills to interact with various stakeholders. Experience in collaboration with cross-functional teams is essential, as you'll be resolving issues related to customers and Field Officers, ensuring operational efficiency.

Yes! The Business Support Analyst position at Amartha allows for remote work. However, you should be prepared to travel for business purposes when necessary to ensure processes are checked and streamlined effectively.

At Amartha, we prioritize creating a diverse workplace where everyone feels respected and valued. We welcome individuals from various backgrounds and believe that diverse perspectives drive innovation and growth. Our commitment to equity and inclusion is a foundational element of our workplace culture, enabling employees to thrive.

In responding to this question, highlight your passion for supporting micro-businesses and how Amartha's mission aligns with your values. Discuss your eagerness to collaborate with diverse teams and your interest in strategizing product adoption to make a meaningful impact.

Use the STAR method to structure your answer: describe the Situation, Task, Action, and Result of a specific example where you applied your problem-solving skills, showcasing your ability to collaborate effectively with others.

Explain your time management skills and techniques you use to prioritize tasks. Share a specific example of a time you met a deadline under pressure and how you ensured the quality of your work.

Discuss the importance of clear and open communication, active listening, and regular updates. Provide an example when your communication skills helped improve collaboration with other departments.

Talk about your analytical skills, describing how you interpret data findings and apply those insights to improve business processes or product strategies, supporting your claims with examples from past experiences.

List your proficiency in Microsoft PowerPoint and Excel, offering specific examples of how you've used these tools in previous roles to create presentations or analyze data for project outcomes.

Describe your method for prioritization, such as assessing urgency and importance, using project management tools, or maintaining a detailed schedule to ensure completion of all tasks.

Provide a specific situation in which your contribution made a significant impact on the team's success. Use the STAR method to outline your role and the positive outcome resulted from your involvement.

Discuss how having an entrepreneurial mindset allows you to approach challenges creatively and drive innovation. Share an example of a time you demonstrated this mindset and how it benefited your team or project.

Research and articulate your understanding of Amartha's mission to empower micro-businesses in Indonesia, stressing the importance of inclusivity and diversity within the company. Relate this back to your personal values and how they align with Amartha's goals.