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Employee Relations Manager, AWS, PXT Corporate Employee Relations
Job ID: 2652556 | Amazon.com Services LLC...
The Global Corporate Employee Relations (GCER) team at Amazon is seeking an Employee Relations Manager to support Amazon Web Services (AWS) Utility Computing (UC) teams. The position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication, and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.
The central objective of the Global Corporate Employee Relations at Amazon team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies, and objectives as we Strive to be Earth’s Best Employer. To support that mission, this position’s responsibilities fall into proactive and reactive categories. Reactive responsibilities include leading the response to critical ER/LR issues, both individually and/or through a team. These matters are highly sensitive and typically must be successfully completed with limited time, such as conducting workplace investigations and advising on challenging employee situations. The Manager, Employee Relations – AWS, UC will also lead crisis-oriented responses, including de-escalating and resolving workplace issues and managing ER/LR escalations from senior business leadership, PXT, and/or legal stakeholders. When questions or concerns arise either 1/within the LR space or 2/in ER/LR matters outside of North America, the Manager works closely with their ER and LR peers to gather subject matter expertise, compile data and insights, and swiftly partner to provide strategy, guidance, and support to PXT leadership and the business.
The position reports to the Principal, Global Corporate Employee Relations.
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of Arlington, Virginia or Seattle, Washington. Amazon offices.
This is a full-time position that could require significant travel, up to ~40% of the time over the course of the year.
Key job responsibilities
Balancing time between reactive/crisis-response matters and proactive work is a critical component for success in the position. The individual will also lead the design, development, and execution of proactive initiatives that improve the employee experience. Examples may include:
Analyzing, diagnosing, designing, and revising people programs, policies, and practices to drive and sustain positive employee relations and best practices in partnership with PXT and the business
Designing mechanisms to collect and analyze multiple levels of employee feedback and insights
Deep diving data and metrics from multiple inputs to draft and deliver regular reporting and recommendations to senior PXT partners and business leaders
Working directly with employees at all levels to identify, address and resolve concerns through conflict resolution and one-on-one coaching
Designing and conducting positive employee relations trainings and other capability building initiatives
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA
Seattle, WA, USA
BASIC QUALIFICATIONS
At least seven (7) years direct experience in employee relations, human resources, or employment/labor law with an emphasis on employee relations work
Bachelor’s degree
Experience working with and applying employment & labor laws throughout the United States
Experience assessing complex data sets, developing recommendations based on assessments, and influencing action by PXT and/or business leaders
Technically proficient in MS Word, Outlook, Excel, and PowerPoint
PREFERRED QUALIFICATIONS
Advanced degree, law degree, or other specialized training in labor/employee relations
Strong interpersonal and persuasion skills, enabling the individual to establish productive partnerships and work collaboratively across multiple management levels and personalities to influence senior leadership, stakeholders, peers, and employees at all levels across a large, dispersed, and culturally diverse organization
Labor Relations knowledge and experience
Outstanding written communication skills and the ability to independently develop effective executive-level messaging, reports, and presentations
Proven problem-solving and analytical skills in a highly ambiguous environment with the capacity to work autonomously to simultaneously manage competing priorities
Experience working with quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems
Ability to handle confidential and sensitive information with extreme discretion
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