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Global Account Manager, Retail/CPG, CPG/Retail

Description

AWS is seeking a world class sales professional to manage our global customer relationship with one of the largest Retail/CPG companies in the world. The Global Account Manager will be responsible for providing global business leadership and management of this global account. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage resources. You will define a CXO relationship strategy within the account, including engaging with AWS senior leadership team for executive sponsorships, coordinating executive business reviews and maintain customer satisfaction. You will further serve as a strategic Voice of the Customer for the Retail and CPG Business Unit on behalf of the company you directly manage.

Key job responsibilities
The Global Account Manager is responsible for teaming with the customer’s leadership and Lines of Business Organizations to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. Additional responsibilities include selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The Global Account Manager will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources that may be geographically distributed.
Development of formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

- 6+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 6+ years of business development, partner development, sales or alliances management experience
- 6+ Experience in Retail / Consumer Packaged Goods industries.

Preferred Qualifications

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Average salary estimate

$170600 / YEARLY (est.)
min
max
$128600K
$212600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Global Account Manager, Retail/CPG, CPG/Retail, Amazon

Are you a skilled sales professional ready to take on a big challenge? AWS is looking for a Global Account Manager to join our team in Chicago, Illinois, and manage our relationship with one of the largest Retail/CPG companies in the world. In this role, you'll be at the heart of global business leadership, where building and maintaining key relationships is crucial. Your focus will be on developing opportunities and ensuring customer satisfaction through collaborative efforts with AWS senior leadership and various teams across the organization. This vibrant role allows you to define a CXO relationship strategy and engage with top executives, making a significant impact on the success of our Retail and CPG Business Unit. You'll have the opportunity to sell at a strategic level and implement service plans that resonate with our client’s needs. Your role includes harnessing AWS resources to serve customer interests while crafting case studies that highlight our successes. AWS champions diversity and inclusion, welcoming candidates from all backgrounds, including those who may not have an entirely traditional path. We aim to cultivate a culture of learning and inclusion, offering continual mentorship and career growth opportunities. If you are passionate about cloud technology and thrive in a dynamic work environment, the Global Account Manager position at AWS may be your next great adventure! Dive into a journey that empowers you to transform the future of cloud computing.

Frequently Asked Questions (FAQs) for Global Account Manager, Retail/CPG, CPG/Retail Role at Amazon
What are the primary responsibilities of a Global Account Manager at AWS?

The Global Account Manager at AWS is tasked with managing key customer relationships and strategically supporting a major Retail/CPG account. This involves building strong connections with the client's leadership and business lines, selling at a senior level, and guiding service implementation aligned with customer satisfaction and AWS standards.

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What qualifications are required for the Global Account Manager position at AWS?

To excel as a Global Account Manager at AWS, candidates should have at least 6 years of direct sales or business development experience in the software, cloud, or SaaS sectors, specifically selling to C-level executives. Familiarity with the Retail and Consumer Packaged Goods industries is also essential, along with a proven record in developing partner ecosystems.

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What does the work-life balance look like for a Global Account Manager at AWS?

At AWS, we prioritize work-life harmony. As a Global Account Manager, you'll benefit from a flexible work culture that allows you to achieve success without compromising your personal life. We believe that when you feel supported both at work and home, you can deliver exceptional results.

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How can I prepare for the role of Global Account Manager at AWS?

To prepare for the Global Account Manager role at AWS, focus on developing a deep understanding of cloud technology, particularly in how it relates to the Retail and CPG sectors. Familiarize yourself with strategic relationship-building techniques and practice engaging C-level executives to enhance your presentation and persuasion skills.

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What is the growth potential for a Global Account Manager at AWS?

The growth potential for a Global Account Manager at AWS is substantial. The inclusive culture emphasizes continuous learning, mentorship, and career development, allowing you to advance within the company while gaining valuable experience in cloud technologies and customer relationship management.

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Common Interview Questions for Global Account Manager, Retail/CPG, CPG/Retail
How do you approach building relationships with C-level executives?

When building relationships with C-level executives, it's crucial to understand their business objectives and challenges. Start by establishing trust through transparency and delivering value in your interactions. Present clear, tailored solutions that align with their strategic goals, and consistently follow up to demonstrate commitment to their success.

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Can you describe a time you successfully navigated a complex sales process?

In navigating a complex sales process, I once worked with a Retail client facing significant challenges in their digital transformation. By collaborating with internal teams to create a customized solution, I managed to align our offering with their pain points. Persistence and open communication were essential, ultimately leading to a successful deal.

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What strategies do you use to maintain customer satisfaction?

To maintain customer satisfaction, I prioritize regular check-ins and feedback loops. Ensuring that the client’s evolving needs are met requires proactive communication, addressing concerns promptly, and continuously working on delivering value. Establishing a routine for executive business reviews also fosters ongoing engagement and satisfaction.

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How do you approach market analysis in your sales strategies?

In crafting my sales strategies, I conduct thorough market analysis by researching trends, understanding competitive landscapes, and identifying gaps in current offerings. This analytical approach allows me to tailor my proposals effectively, positioning our services as the best fit for the customer's unique needs.

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What experience do you have with Salesforce or similar CRM tools?

I have extensive experience using Salesforce to manage customer relationships and track sales progress. Utilizing CRM tools enables me to analyze data, maintain detailed records of customer interactions, and enhance pipeline management, which is critical for driving sales success.

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How do you handle objections during a sales pitch?

Handling objections requires active listening and empathy. I first acknowledge the concern genuinely, followed by providing relevant information or examples that address the objection. It's essential to be prepared with data or case studies that demonstrate success, reassuring the client of our capabilities.

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What are key elements of a strong go-to-market strategy?

A strong go-to-market strategy includes a clear understanding of the target market, a detailed competitive analysis, and a well-structured positioning plan that highlights unique value propositions. Additionally, collaboration across teams, setting measurable objectives, and anticipating challenges are vital to ensure effective execution.

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Describe a situation where you had to align cross-functional teams for a project.

In a previous role, I led a project requiring diverse input from marketing, sales, and tech teams. I organized workshops that facilitated open discussions to align our objectives, ensuring everyone understood their roles and responsibilities. Clear communication and regular updates kept all parties engaged, ultimately leading to project success.

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How do you prioritize leads in your pipeline?

Prioritizing leads involves assessing their potential value and readiness based on specific criteria such as budget, timeline, and fit with our offerings. I focus on high-value leads that align with strategic objectives while ensuring to nurture smaller leads for future opportunities, maintaining a balanced pipeline.

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What motivates you in a sales role?

What motivates me in a sales role is the opportunity to solve complex problems and make a difference for my clients. Knowing that I can positively impact their business success drives my passion. Additionally, achieving targets and recognition for my efforts fuels my ambition to excel in sales.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 26, 2025

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