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Work Orders Coordinator

Description

Ambia Energy is a leader in the renewable energy sector, committed to providing sustainable energy solutions while delivering an unparalleled customer experience. We are seeking a Work Orders Coordinator to join our dynamic team and play a key role in our growth. 


In this role you will be working on cutting-edge solar projects that push the boundaries of technology and efficiency. The Work Orders coordinator is responsible for the timely correction of problems external to the typical solar process. This includes monitoring troubleshooting, contracted repairs for damages, and facilitating the replacement of faulty equipment.


What we offer:

  • Competitive compensation packages.
  • Group Health, Dental, and Vision plans.
  • Life insurance.
  • 401K with employer match.
  • Paid holidays and paid time off.
  • Opportunities for professional development and career advancement.
  • Engaging company culture focused on teamwork and excellence.

Responsibilities:

  • Synchronize work orders with service requests to ensure seamless operations.  
  • Design, implement, and maintain the Field Service Salesforce Dashboard workflow for efficient tracking and management.
  • Create and regularly update Standard Operating Procedures (SOPs) for troubleshooting SolarEdge systems.
  • Coordinate and schedule field service tasks, ensuring alignment between homeowners and field resources.
  • Collaborate with subcontractors to ensure timely and quality service delivery. 

Qualifications:

  • High school diploma or equivalent. 
  • Previous experience in solar is preferred, but not required.
  • Previous experience with SolarEdge is preferred, but not required. 
  • Strong communication skills, written and spoken.
  • Excellent attention to detail and problem-solving abilities.
  • Ability to work independently and collaboratively within a team.
  • Positive attitude and ability to thrive in a fast-paced, high-growth environment. 

About Ambia:


Ambia is a leading solar and home improvement company with a mission to help homeowners transform their properties into energy-efficient, sustainable spaces. Since its founding, Ambia has been committed to creating fulfilling careers for its team members while delivering innovative, clean energy solutions to its customers.


In just four years, Ambia Energy has achieved over $400M in lifetime sales, making it one of the fastest-growing companies in the solar industry. Despite the turbulence of 2023 and 2024, which saw many competitors exit the market, Ambia emerged as a resilient leader, restructuring and achieving profitability in 2024 under the guidance of CEO Conner Ruggio.


Ambia Energy’s success is rooted in its dedication to improving the customer experience, ensuring high-quality installations, and fostering a culture of continuous growth and education among its employees. The company is also a pioneer in the home services industry, combining energy efficiency with personalized service to help homeowners reduce costs and improve their environmental impact.


With a focus on innovation, integrity, and excellence, Ambia continues to set the standard for what’s possible in renewable energy and home improvement.


Please note:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice. 


If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Requirements

  • This position is required to work in the Lindon, UT corporate office. 
  • Must be able to sit for extended periods of time and communicate effectively over the phone and in person.
  • Preference will be given to applicants with full-time availability.

Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

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What You Should Know About Work Orders Coordinator, Ambia Energy, LLC

At Ambia Energy, we're seeking a dedicated Work Orders Coordinator to join our vibrant team in Lindon, Utah. As a leader in the renewable energy space, we emphasize not only innovation but also an exceptional customer experience. In this role, you’ll participate in groundbreaking solar projects that delve into advanced technology and optimal efficiency. Your primary responsibility will be to address concerns that lie outside the typical solar processes, ensuring that issues are identified and resolved promptly. This means you’ll monitor troubleshooting efforts, coordinate repairs for any damages, and facilitate the swift replacement of malfunctioning equipment. By synchronizing work orders with service requests, you’ll help maintain smooth operations while also creating and updating Standard Operating Procedures for troubleshooting SolarEdge systems. We’re looking for someone who excels at collaboration, particularly with subcontractors, to ensure that service delivery is timely and of the highest quality. With competitive compensation packages and opportunities for both professional development and career advancement, we believe in fostering a team-oriented culture that values excellence and innovation. If you have strong communication skills, a keen attention to detail, and are ready to thrive in a fast-paced environment, then Ambia Energy may be the perfect fit for you. Join us in our mission to create sustainable energy solutions while enjoying the benefits of a proactive and supportive work community!

Frequently Asked Questions (FAQs) for Work Orders Coordinator Role at Ambia Energy, LLC
What are the primary responsibilities of a Work Orders Coordinator at Ambia Energy?

A Work Orders Coordinator at Ambia Energy is responsible for synchronizing work orders with service requests, monitoring troubleshooting efforts, and coordinating repairs for damages. This role is crucial as it ensures efficient operations and equipment usability, thereby enhancing the overall customer experience.

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What qualifications are necessary to apply for the Work Orders Coordinator position at Ambia Energy?

Candidates for the Work Orders Coordinator role at Ambia Energy should have a high school diploma or equivalent. While previous solar experience and familiarity with SolarEdge systems are preferred, they are not mandatory. Strong communication skills, attention to detail, and a positive attitude are essential for success in this position.

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Is experience in solar energy required for the Work Orders Coordinator role at Ambia Energy?

While having previous experience in solar energy is preferred for the Work Orders Coordinator position at Ambia Energy, it is not a strict requirement. Candidates who possess strong problem-solving abilities and a willingness to learn are encouraged to apply, as on-the-job training may be provided.

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What benefits does Ambia Energy offer to Work Orders Coordinators?

At Ambia Energy, Work Orders Coordinators enjoy competitive compensation packages, group health, dental, and vision plans, as well as life insurance. Additional benefits include a 401K with employer matching, paid holidays, and time off, all aimed at fostering a fulfilling work-life balance.

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How does the Work Orders Coordinator contribute to the overall success of Ambia Energy?

The Work Orders Coordinator plays a vital role in Ambia Energy's success by ensuring the seamless execution of field service tasks, enhancing customer satisfaction, and maintaining quality service delivery. By addressing issues proactively and working collaboratively with subcontractors, they support the company's mission of providing innovative and efficient energy solutions.

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Common Interview Questions for Work Orders Coordinator
Can you describe your experience with coordinating field service tasks?

When answering this question, detail any past experiences where you managed or coordinated service tasks. Provide examples of how you synchronized schedules between clients and service providers and the tools or systems you used to ensure efficiency.

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How do you handle troubleshooting issues in a fast-paced environment?

Discuss your approach for remaining calm and organized during troubleshooting, emphasizing your problem-solving skills. Share specific instances where you successfully navigated challenges, outlining the impact of your solutions on the overall workflow.

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What is your understanding of SolarEdge systems?

Even if unfamiliar with SolarEdge, explain your willingness to learn. Mention any related technologies or systems you have experience with, focusing on your ability to grasp new concepts quickly and efficiently participate in training.

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How would you prioritize multiple service requests?

Explain your prioritization strategy that balances urgency with resource availability. Providing an example of a situation where you successfully managed competing demands can effectively illustrate your thought process and decision-making skills.

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What tools or software are you familiar with for managing service workflows?

Share your experience with project management or tracking tools, linking them back to the responsibilities of the Work Orders Coordinator. Emphasize any experience with Salesforce or similar platforms, and your ability to adapt to new systems quickly.

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Can you provide an example of a successful collaborative project?

Talk about a project where teamwork was essential to achieve a goal. Describe your specific role, the contributions of others, and the final outcome, emphasizing communication and coordination efforts.

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How do you ensure quality in service deliveries?

Discuss your focus on maintaining quality standards, including the steps you take to monitor and evaluate service delivery. Share any relevant experiences that demonstrate your commitment to quality assurance.

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What motivates you to work in renewable energy?

Articulate your passion for sustainability and renewable energy. Discuss how this commitment aligns with your career goals and can enhance your performance in the Work Orders Coordinator role at Ambia Energy.

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How would you approach creating Standard Operating Procedures for troubleshooting?

Outline your method for developing SOPs, focusing on your understanding of field operations and quality assurance measures. Provide insights into how you would gather relevant information and engage stakeholders for the best outcomes.

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Describe a time you resolved a conflict within a team.

Use the STAR method (Situation, Task, Action, Result) to explain how you identified the conflict, the steps you took to resolve it, and what the experience taught you about teamwork and communication.

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Full-time, on-site
DATE POSTED
April 3, 2025

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