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Bursar Associate

As the Bursar Associate, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You will also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

As the Bursar Associate, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You will also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting hourly rate for this position is $25.00 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

  • Demonstrates self-reliance by meeting/exceeding workflow needs. 
  • Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. 
  • Follows established processes as outlined by organization and leadership. 
  • Completes assigned duties based on daily business needs and individual skill set. 
  • Consistently produces a high volume of quality work. 
  • Capable, and adapts as needed, to work under pressure and meet tight deadlines. 
  • Proven ability to work independently with limited supervision and with other department personnel. 
  • Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.  
  • Must have exceptional communication, organization, and time management skills. 
  • Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. 
  • Must be collaborative in driving decisions and a team-player. 
  • Strong analytical and problem-solving skills with a high attention to detail. 
  • Builds and maintains student satisfaction. 
  • Recognizes and anticipates student needs. 

Day to Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas: 

  • Offers students the highest level of customer service through the billing and collections process.
  • Works closely with the student accounting team to ensure billing information matches student documents.
  • Responds to student needs via email and phone to aid with finance-related questions or challenges.
  • Advises students about payment methods, payment alerts, and changes to their accounts.
  • Accurately and effectively communicates student feedback to internal and external departments.
  • Works directly with the Bursar Manager on process improvements.
  • Additional tasks as required.

Qualifications and Education Requirements

  • AA degree in accounting, finance, or related field and/or related experience in the Education.
  • Preferred experience in bursar, financial aid, or student accounting office.
  • Preferred experience with Campus Nexus/Anthology student information system.
  • Preferred experience with Customer Relationship Management (CRM).

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits: 

  • Medical, dental, & vision Insurance 
  • HSA and FSA options 
  • Paid parental leave 
  • Paid volunteer time 
  • Tuition reimbursement & reduction programs 
  • Generous PTO  
  • 401k and employer match 
  • Full-service wellness and EAP program 
  • Employee recognition and awards programs 
  • Employer paid life & AD&D insurance 
  • Short-term disability 
  • Employer paid long-term disability 
  • And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds.  We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion.  Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression.  We may celebrate diversity, but we “live” inclusion.

Additional Notes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.  

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.

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$52000K

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What You Should Know About Bursar Associate, American College of Education

As a Bursar Associate at the American College of Education, you’ll play an essential role in helping students achieve their educational dreams. Your primary responsibility will be reconciling student payments and making sure all accounts accurately display a student’s payment history. But that’s just the start! You’ll also lend a hand to the AP/AR Manager as you post cash receipts and address any payment-related concerns students may have. We pride ourselves on being socially conscious, and that extends to your work, which will ensure our students have the support they need during their educational journey. You’ll enjoy a collaborative work environment, working remotely and connecting with a dynamic team. You’ll need to have an eye for detail and a knack for communication to handle billing inquiries. Not to mention, your role also involves developing process improvements and responding to student concerns with the utmost customer service. With a competitive starting hourly rate and a range of benefits intended to enrich your life, the Bursar Associate position at ACE checks all the boxes. If you’re passionate about education and want to make a real difference while enjoying a balance between work and home life, this is the opportunity for you. So come join us, and be part of a mission-driven organization that truly values every individual’s contribution!

Frequently Asked Questions (FAQs) for Bursar Associate Role at American College of Education
What are the main responsibilities of the Bursar Associate at American College of Education?

The Bursar Associate at the American College of Education is responsible for reconciling student payments, ensuring accounts reflect accurate payment histories, and assisting the AP/AR Manager with cash receipt postings. Daily tasks also include responding to student inquiries regarding financial matters and enhancing each student's experience with billing and collections.

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What qualifications do I need to apply for the Bursar Associate position at American College of Education?

To apply for the Bursar Associate position at American College of Education, candidates typically need an AA degree in accounting, finance, or a related field, along with experience in education or student accounting. Familiarity with Campus Nexus/Anthology systems, as well as strong communication and organizational skills, is highly preferred.

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How does the American College of Education support its Bursar Associates?

American College of Education is committed to enriching the lives of its employees, including Bursar Associates. They offer competitive salaries, benefits like health insurance and tuition reimbursement, and a collaborative environment. They also promote employee recognition and development opportunities to help you excel in your role.

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What is the starting hourly rate for a Bursar Associate at American College of Education?

The starting hourly rate for a Bursar Associate at American College of Education is $25.00, reflecting ACE's commitment to providing competitive pay while ensuring high-quality, affordable educational programs for students.

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Can Bursar Associates at American College of Education work remotely?

Yes! The Bursar Associate position at American College of Education allows for remote work, making it an excellent opportunity for individuals who thrive in a virtual environment and seek flexible work arrangements.

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Common Interview Questions for Bursar Associate
Can you describe your experience with student billing and payments?

When answering this question, highlight your previous roles involving student billing, detailing specific tasks such as managing accounts, processing payments, and resolving discrepancies. Emphasize any relevant systems or software you've used, and provide examples of how you improved billing processes.

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How do you ensure attention to detail in your work?

To effectively address this question, share personal strategies or techniques you employ to maintain a high level of accuracy. Discuss how you double-check your work, organize tasks, and prioritize detail-oriented responsibilities, ensuring everything is meticulously handled.

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What strategies would you use to handle a disgruntled student regarding a billing issue?

It's essential to demonstrate empathy and active listening here. Explain how you would engage with the student, validate their concerns, and resolve the issue while remaining calm and professional. Mention your commitment to providing excellent customer service through effective communication.

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How do you prioritize tasks in a busy environment?

Share your methods for prioritization such as creating a to-do list or using project management tools. Discuss how you distinguish between urgent and important tasks, ensure deadlines are met, and maintain quality in your work even when faced with high volume.

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Can you share a time you improved a process in a previous role?

Illustrate your problem-solving skills with a concrete example. Describe the process you identified for improvement, the steps you took to implement changes, and the positive outcomes that resulted, showcasing your initiative and capacity for innovation.

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What role does collaboration play in your work style?

Discuss the importance of teamwork in achieving goals. Provide examples of how you’ve collaborated with others to meet deadlines or tackle challenges, emphasizing your ability to communicate effectively and work towards shared objectives.

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How do you manage your time during peak seasons, like enrollment periods?

Describe techniques such as breaking tasks into manageable parts, employing time-blocking strategies, and being proactive with communication. Share a personal experience of successfully managing high workloads while ensuring accuracy and timeliness.

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What do you know about the American College of Education's mission?

Show your knowledge of ACE’s mission to deliver affordable and accessible education. You can also discuss their commitment to social responsibility, diversity, and inclusion within the school community, connecting it to your personal values and beliefs.

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Why do you want to work as a Bursar Associate at American College of Education?

Communicate your passion for supporting students in their educational journeys and your alignment with ACE’s social mission. Share how your skills and experiences make you a strong fit for the role and how you wish to contribute to the positive impact ACE has in the community.

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How do you handle tight deadlines and pressure in a fast-paced environment?

Explain how you stay composed under pressure, prioritize tasks, and maintain focus on quality outcomes. Share specific techniques, such as staying organized and clear communication, to cope with high-pressure situations while meeting expectations.

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Our core mission is to serve, lead and achieve. We do this by delivering a high-quality, affordable online education to our students and by giving back to our community. Our programs are grounded in evidence-based content and real-world applicatio...

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Full-time, remote
DATE POSTED
December 4, 2024

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