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Architecture Engineer - job 10 of 13

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Job Description Engineer Responsibilities:

  • Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil
  • Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability
  • Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence

Qualifications:

  • Bachelor's degree or master’s degree in computer science, Computer Engineering or equivalent work experience
  • Expertise in supporting VMware 7.x and 8.x.
  • Experience with DELL/Intel/CISCO hardware basic knowledge of Linux troubleshooting in ESXi, creating/managing HA, DRS, affinity rules, installing & managing ESXi host, patching & upgrading ESXi versions. 
  • Should have experience in Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of OS.
  • Good knowledge in VMware server and other virtualization platforms & experienced in large scale production support virtualization environment technical knowledge of VMware vSphere installation, configuration and administration of ESXi 7.x/8.x
  • Provisioning of new VMs, editing the VM configuration, create/edit datastores, vCenter Server, VCSA, PSC, HA and VMs Files. 
  • Assess and implements best practices in line with change management process, troubleshooting and resolving VMware environment issues. 
  • Troubleshoot/Remediate Host Hardware issues.
  • Manage Firmware updates on Host hardware ( Dell, Intel and Cisco UCS).
  • Maintain Dev/QA/Prod servers and perform hardware and software maintenance operations including installation/Patching, configuration and support of server hardware, software updates. 
  • Involves day-to-day Operation tasks and need to be On-Call on rotation basis. 
  • Hybrid work schedule.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$117500 / YEARLY (est.)
min
max
$85000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Architecture Engineer, American Express

Are you an innovative Architecture Engineer looking to make your mark in a renowned company? Join the talented team at American Express in Phoenix, Arizona, where you're encouraged to think outside the box and make impactful contributions. At American Express, we believe that having the right backing empowers our employees to progress in amazing ways. You'll be an integral part of our diverse tech environment, collaborating closely with Operations and Engineering teams to enhance both private and public cloud platforms. Your responsibilities will include designing and developing monitoring systems that ensure the continuous availability of our cutting-edge infrastructure and applications. We’re looking for someone with a solid background in VMware, particularly versions 7.x and 8.x, and experience managing hardware from DELL, Intel, and Cisco. Your expertise will help us detect, recover from incidents, and prevent their recurrence while maintaining a proactive approach to system resilience. In addition to technical skills, we value personal growth and offer dedicated time for professional development. Your contributions will be recognized, and you’ll enjoy a work culture that prioritizes inclusivity and integrity. With a competitive compensation package that includes a base salary between $85,000 to $150,000 plus bonuses, American Express not only invests in your financial well-being but also supports your holistic health through comprehensive benefits. If you're ready to be part of a community that celebrates each member’s unique journey, apply today and let’s lead the way together at American Express.

Frequently Asked Questions (FAQs) for Architecture Engineer Role at American Express
What are the key responsibilities of an Architecture Engineer at American Express?

As an Architecture Engineer at American Express, you'll work closely with the Operations and Engineering teams to identify important feature sets that impact cloud platforms, ensuring both private and public cloud environments are optimized for performance and reliability. Your role involves hands-on architecture, design, and development of monitoring systems that provide ongoing support for infrastructure and application availability. You'll also engage in troubleshooting, solution implementation, and managing the VMware environment to enhance production support.

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What qualifications are needed to become an Architecture Engineer at American Express?

To qualify for the Architecture Engineer position at American Express, candidates should hold a bachelor's or master's degree in computer science, computer engineering, or possess equivalent work experience. Expertise in VMware 7.x and 8.x is crucial, alongside knowledge of DELL, Intel, and Cisco hardware. Familiarity with Linux troubleshooting in ESXi, and experience in OS migrations (P2V, V2V, V2P) are also essential for this role.

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What is the work environment like for an Architecture Engineer at American Express?

At American Express, the work environment for an Architecture Engineer is inclusive and collaborative. You will have the opportunity to work alongside talented engineers in an open setting where every voice is valued. The company supports a hybrid work model allowing for a balance between remote work and in-office collaboration, ensuring you can thrive both personally and professionally.

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What are the benefits offered for Architecture Engineers at American Express?

American Express offers a comprehensive array of benefits for Architecture Engineers, which includes competitive base salaries, bonus incentives, and a 6% company match on retirement savings. Additionally, you will receive support for physical and mental health, flexible working arrangements, substantial paid parental leave, and access to wellness centers. There are also career development opportunities to help you grow in your professional journey.

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How does American Express support professional development for Architecture Engineers?

American Express places a strong emphasis on the professional development of its Architecture Engineers. The company allocates dedicated time for you to invest in skill enhancement and encourages participation in workshops, training sessions, and open-source projects. This support ensures that you remain at the forefront of industry advancements and continue to grow your expertise.

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Common Interview Questions for Architecture Engineer
Can you explain your experience with VMware and its role in your previous projects?

In your response, highlight your hands-on experience with VMware 7.x and 8.x. Discuss specific projects where you have created and managed ESXi hosts, detailing your role in ensuring system uptime, handling migrations, and troubleshooting issues. Providing metrics or outcomes from those projects can strengthen your answer.

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How do you approach troubleshooting in a virtualized environment?

To answer this question effectively, describe your step-by-step approach to identifying issues in a virtualized setup, mentioning tools you utilize for monitoring and diagnosing problems. Include examples of past incidents, the strategies you deployed, and the resolutions you implemented.

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Describe a time when you had to implement a monitoring system. What challenges did you face?

Share a specific example from your experience. Discuss the objectives of the monitoring system, the challenges related to integration or data accuracy you encountered, and how you overcame them. Highlight the positive impact your implementation had on the team's efficiency or on system uptime.

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What best practices do you follow for change management in a cloud environment?

Demonstrate your understanding of change management principles by discussing the best practices you adhere to, such as effective documentation, communication protocols, risk assessment, and rollback procedures. Use examples to illustrate successful changes you managed in previous roles.

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How do you ensure continuous improvement in system availability?

Discuss your commitment to continuous monitoring and regular reviews of system performance metrics. Mention how you initiate feedback loops with other stakeholders, incorporate lessons learned from past incidents, and keep your skills updated to stay informed about best practices in ensuring system resilience.

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What strategies do you employ for team collaboration in a hybrid work setting?

Talk about effective communication tools and strategies that facilitate collaboration in hybrid models, such as regular check-ins, utilizing collaboration platforms like Slack or Microsoft Teams, and encouraging team bonding activities that can be done virtually. Mention how you maintain an inclusive culture regardless of your work arrangement.

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Explain how you handle on-call responsibilities.

Share your approach to on-call responsibilities, emphasizing how you prioritize tasks and manage time effectively to ensure that issues are addressed swiftly. Include any tools or procedures you find beneficial for triaging and resolving incidents quickly, as well as how you communicate updates to stakeholders.

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Can you describe a challenging incident you resolved in your past roles?

Remember to frame your answer using the STAR method (Situation, Task, Action, Result). Talk about the context of the incident, your responsibility in resolving it, the actions you took to diagnose and mitigate the issues, and the outcome of your intervention.

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In your view, what is the most critical factor in maintaining a resilient cloud infrastructure?

Discuss the importance of proactive monitoring, incident response plans, and the role of automation in maintaining resilience. Support your answer with examples of how you've implemented these factors in previous roles to improve system reliability.

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What is your experience with firmware updates in a VMware environment?

Talk about your hands-on experience managing firmware updates, the specific hardware you've worked with (like DELL or Cisco), and the processes you follow to ensure updates are deployed without disrupting business operations. Offer examples where possible.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3167 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 17, 2025

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