Associate Product Manager – Cloud Solutions

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way... When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world. Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities. We are looking for multiple Associate Product Managers across different work streams – BI & Analytics, Data Strategy/Movement and Web Portal - for within the Enterprise Data Platforms organization to support Cloud Enablement. This role works closely with Business, Technology, and Infrastructure partners to address user challenges and drive solutions to modernize the enterprise data platform. In this role you will: • Work closely with stakeholders to translate needs of business owners/stakeholders related to metadata management and data ingestion products • Function as the primary point of contact to help identify, prioritize, and resolve requirements and/ or issues from our business partners • Primary responsibility for execution and timely delivery on stated milestones with focus on business goals, quality, and user satisfaction • Collaborate with cross-functional partners across multiple lines of businesses to brainstorm innovative solutions, capture requirements and benefits and drive a common future vision • Work in close partnership with American Express Technology and other stakeholders to deploy next generation capabilities designed for long-term adaptability and scalability • Identify opportunity areas in existing processes and come up with creative solutions and enhancements • Drive day to day Agile based delivery processes across cross functional cross geography teams, which include feature and user story creation, performing user acceptance and managing end user communication • Define, measure and report for Key Performance Indicators (KPI) for delivered products and outcomes Cloud BI and Analytics Enablement • Perform End to End validation of BI features and Analytics on Cloud. • Support PO with Features and User Acceptance. • Conduct user trainings. Portal on Cloud • Assist with the development and migration of Cornerstone Web Portal on Google Public Cloud • Perform relevant testing (Unit Testing, SIT, UAT) to maintain the quality standards of Portal • Partner with the Business Support team to troubleshoot critical issues at hand Cloud Data Strategy/Movement • Apply analytical skills and business acumen with focus on data management and metadata strategies to develop innovative solutions • Identify opportunity areas in existing Data Management processes and come up with creative solutions and enhancements We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. • Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events. • Customer centric mindset with an ability to think in terms of products and capabilities required to deliver on a business strategy. • Ability to translate complicated business requirements into multiple solution options and analyze the pros/cons of various approaches • Bachelor’s degree in Systems or Computer Science or another related field with 4+ years of product experience. • Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable • Ability to prioritize workload and consistently meet commitments • Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change • Excellent interpersonal skills, must be comfortable working continually on a diverse team spanning multiple locations with accountability for keeping commitments BI And Analytics • Experience working on Business Intelligence /Analytics • Data Preparation Tools experience. Portal Experience • Experience with Web Portal, UX and Trainings and Road Shows Cloud Data Strategy • Knowledge of SQL, big data batch and streaming data tools such as Hadoop, Spark, Hive, Kafka, and exposure to external Cloud based solutions will be a big plus • Prior exposure to BI, ETL, or other data focused environments (Enterprise Data Lake or warehouse) is preferred Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law